SIAM/ITSM Specialist

1 day ago


Canberra, ACT, Australia HiTech Group Full time
Job Title: SIAM/ITSM Specialist - ITIL, ServiceNow

We are seeking an experienced SIAM/ITSM Specialist to join our team at HiTech Group. The successful candidate will play a pivotal role in facilitating the uplift to ITIL 4 practice model.

Job Summary:

The SIAM/ITSM Specialist will be responsible for working closely with the SIAM Project team to ensure all project deliverables are defined and met as required. This includes knowledge transfer and handover to transition responsibility for the ongoing management and governance of Service Management.

Key Responsibilities:
  • Work closely with the SIAM Project team to ensure all project deliverables are defined and met as required.
  • Assist in the operational change to implement SIAM.
  • Have a strong understanding of Service Management and Transition delivery, including Commercial management, SIAM, ITSM, and ITOM.
  • Have experience in implementing and/or working within a SIAM model.
Requirements:
  • Minimum 5 years' experience in implementing and/or working within a SIAM model.
  • Strong understanding of Service Management and Transition delivery, including Commercial management, SIAM, ITSM, and ITOM.
  • Understanding of design and implementation of complex tool ecosystems, such as ServiceNow, Splunk, and other observability and support tools.

This is a great opportunity to work with a Federal Government department. The successful candidate will be offered a 3-year contract with the view to extend for a further 2 years. If you have the required skills and experience, we encourage you to apply.



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