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ITSM Transformation Manager

2 months ago

Canberra, ACT, Australia ClearCompany Full time
ITSM Transformation / Delivery Manager

We are seeking an experienced ITSM Transformation / Delivery Manager to join our team at ClearCompany. The successful candidate will have a strong understanding of IT Service Management and the ITIL Service Lifecycle, with a proven track record of leading transformation initiatives and managing technical and project delivery teams.

Key Responsibilities:
  • Lead transformation initiatives, managing technical and project delivery teams
  • Develop and implement process optimization strategies to improve service delivery
  • Manage risk and ensure compliance with organizational change management principles
  • Collaborate with stakeholders to identify and prioritize business needs
  • Develop and maintain relationships with key stakeholders, including vendors and partners
Requirements:
  • Minimum 5 years IT service management and/or service delivery experience
  • Strong understanding of IT Service Management and the ITIL Service Lifecycle
  • Qualification and/or accreditation in service management, project management, quality management, systems, tools, frameworks, and standards
  • IT Project Management experience, including working knowledge in project management systems and tools

This is an exciting opportunity for a motivated and experienced ITSM professional to join our team and contribute to the success of our organization. If you are passionate about IT Service Management and have a strong track record of delivering results, we encourage you to apply.