Accountable Customer Experience Professional

6 days ago

Ipswich, Australia beBeeCustomer Full time $70,000 - $100,000
Customer Care Representative

The ideal candidate for this role will possess exceptional communication and interpersonal skills, as well as the ability to resolve conflict in high-pressure situations. They should have a strong knowledge of the automotive industry and previous experience in administration, customer service, and relationship management.

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  • Address customer enquiries in an efficient and timely manner
  • Provide regular communication to customers while their vehicles are in service or awaiting parts
  • Deal with high-pressure situations and demanding customers, staying calm and patient while displaying empathy and professionalism
  • Live by our Company Values, follow core processes, and demonstrate integrity in your role
  • Personalise the customer experience to suit their needs through active listening and relationship management skills
  • Resolve conflict in a high-pressure situation and deliver an exceptional customer experience with a high level of professionalism
  • Manage time effectively, prioritise tasks, and meet service deadlines using an owner's mindset
  • Be agile and flexible to change, adapting quickly to new situations

Key Requirements:

  • Strong knowledge of the Automotive Industry
  • Excellent communication and interpersonal skills
  • Ability to resolve conflict in a high-pressure situation
  • Experience in administration, customer service, and relationship management
  • Previous invoicing experience and proficiency in Microsoft Office products

Benefits Include:

  • Competitive remuneration with uncapped earning potential
  • Support from an experienced team and dedicated Manager
  • Access to ongoing professional development and career progression within a leading Organisation
  • Discounted health insurance and Employee purchasing policy for finance, insurance, and vehicles
  • Employee Assistance Program - coaching

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