Customer Experience Champion

2 days ago

Ipswich, South Dakota, Australia beBeeCustomer Full time $80,000 - $110,000
About Us

We are seeking a talented individual to fill the role of Customer Service Officer. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring seamless communication between our internal teams and valued customers.

Key Responsibilities
  • Manage customer inquiries via phone, email, and in-person.
  • BUILD STRONG CUSTOMER RELATIONSHIPS through effective communication and issue resolution.
  • Assist with dispatch procedures as required.
  • Process quotes, cash sales, and customer orders efficiently.
  • Reconcile invoices and perform general administrative duties accurately.
  • Identify and maximize sales opportunities through great service and follow-through.
  • Ensure timely and accurate communication between sales, operations, and customers.

You will work closely with our sales, operations, and leadership teams to deliver an exceptional customer experience. We are looking for a motivated and enthusiastic individual who is passionate about helping customers and solving problems.

Ideal Candidate Profile
  • Previous experience in a customer service, retail sales, or sales administration role.
  • A background in building, construction, or manufacturing would be highly regarded.
  • Excellent communication and interpersonal skills.
  • The ability to build rapport with a wide range of customers and stakeholders.
  • Strong multitasking and time management skills.
  • A proactive, can-do attitude with a willingness to learn.
  • Microsoft Office experience (SAP and CRM knowledge is an asset).
  • A safety-first mindset and a team-oriented approach.
Why Join Our Team?

We offer a dynamic work environment that prioritizes three core values:

  • Working towards a sustainable future: Join us in our mission to become carbon-neutral.
  • Work-life balance: We support our employees in achieving a healthy balance between their personal and professional lives.
  • Professional growth: Step into a culture where every day presents an opportunity to grow and develop your skills.

We invite you to join a workplace where passion meets purpose, wellbeing is nurtured, and the opportunity to thrive is within your reach.

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