Customer Service Account Manager

1 week ago

Ipswich, Australia Designer Transport Full time

**Position Summary**

Accountable for managing business relationships within an allocated customer account base, maintaining and increasing each customer spend and profit across your customer base.

**Responsibilities**
- Ensure compliance with relevant safety, health and environmental requirements are met on all customer sites.
- Organise daily plan to manage customer workflow of orders, including the cross-dock management of interstate sales.
- Create annual plans & communicate with customer for all peak periods and sales that may impact the volume of deliveries with Operation Managers.
- Maintain & understand customer held stock through - cycle counts and stocktake report to customer.
- Liaise with other members of the Customers regarding product shortages/impacts.
- Maintain & Communicate and train warehouse staff of customers standard Operating Procedure (SOP)
- Implement & manage key performance indicator (KPI’s) with clients.
- Manage the delivery processes by acting as the single point of contact for the customer and the Account contacts.
- Understand your customers vendors and communicate any changes or specifics to the local state's Operations person.
- Provide customer Quotes working with the general manager.
- Manage bookings and confirmations
- Ensure clients requirements are met consistently, across all the nuances related to the furniture supply chain
- Provide manifest reports for specific customers
- Create & Provide monthly reports for specific customers
- Enhances customer and company business relationships by responding to and resolving service issues raised by customers.
- Optimises customer service focus, retention, growth & profitability by operating to an approved customer management plan and P&L.
- Be available for all training sessions, meetings, stock take and functions organised by the company.
- Carry out any other duties as directed by the General Manager

**Skills Required**:

- The ability to adapt to different personalities, cultures and business conditions
- Advanced communication, negotiation and presentation skills
- Excellent Excel, written, verbal and negotiation skills
- Results driven with excellent problem-solving capability
- A high level of attention to detail
- An ability to plan ahead
- Ability to motivate team and improve culture
- Ability to work with minimum supervision

**Salary**: $66,000.00 - $70,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Villawood, NSW 2163: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

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