Customer Service Account Manager

4 days ago

Ipswich, Australia Designer Transport Full time

**Position Summary**

Accountable for managing business relationships within an allocated customer account base, maintaining and increasing each customer spend and profit across your customer base.

**Responsibilities**
- Ensure compliance with relevant safety, health and environmental requirements are met on all customer sites.
- Organise daily plan to manage customer workflow of orders, including the cross-dock management of interstate sales.
- Create annual plans & communicate with customer for all peak periods and sales that may impact the volume of deliveries with Operation Managers.
- Maintain & understand customer held stock through - cycle counts and stocktake report to customer.
- Liaise with other members of the Customers regarding product shortages/impacts.
- Maintain & Communicate and train warehouse staff of customers standard Operating Procedure (SOP)
- Implement & manage key performance indicator (KPI’s) with clients.
- Manage the delivery processes by acting as the single point of contact for the customer and the Account contacts.
- Understand your customers vendors and communicate any changes or specifics to the local state's Operations person.
- Provide customer Quotes working with the general manager.
- Manage bookings and confirmations
- Ensure clients requirements are met consistently, across all the nuances related to the furniture supply chain
- Provide manifest reports for specific customers
- Create & Provide monthly reports for specific customers
- Enhances customer and company business relationships by responding to and resolving service issues raised by customers.
- Optimises customer service focus, retention, growth & profitability by operating to an approved customer management plan and P&L.
- Be available for all training sessions, meetings, stock take and functions organised by the company.
- Carry out any other duties as directed by the General Manager

**Skills Required**:

- The ability to adapt to different personalities, cultures and business conditions
- Advanced communication, negotiation and presentation skills
- Excellent Excel, written, verbal and negotiation skills
- Results driven with excellent problem-solving capability
- A high level of attention to detail
- An ability to plan ahead
- Ability to motivate team and improve culture
- Ability to work with minimum supervision

**Salary**: $66,000.00 - $70,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Villawood, NSW 2163: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

  • Customer Service Manager

    4 days ago

    Ipswich, Australia Communities, Housing and Digital Economy Full time

    Provision of leadership, guidance and support to a team, the leadership team, and all staff through the effective coordination of a range of activities such as workload and workforce management and planning, that support service delivery's vision and strategic priorities. - Supporting a team culture which thrives on communication, collaboration, continuous...

  • business services accountant

    5 days ago

    Ipswich, Australia Roc Consulting Full time $60,000 - $120,000 per year

    BUSINESS SERVICES ACCOUNTANT | IPSWICH | UP TO $90K + SUPERWELL ESTABLISHED ACCOUNTING FIRM IN IPSWICHHIGH QUALITY CLIENT BASEFRIENDLY CULTURE AND POSITIVE WORK ENVIRONMENTUP TO $90K + SUPER FOR THE RIGHT PERSONFIRMThis represents an opportunity with a well established accounting firm based in Ipswich. This is very proud of the expert advice they provide...

  • Financial Accounting Manager

    3 days ago

    Ipswich, Australia Ipswich City Council Full time $100,000 - $120,000 per year

    About The RoleAs Manager Financial Accounting you will be part of the Finance Branch and responsible for the Financial Accounting Section. Your main focus will be on ensuring compliance with accounting standards, budget development in a timely and accurate manner, and invoices paid on time.Some of your key responsibilities will include:Manage and coordinate...

  • Customer Services Supervisor

    1 week ago

    Ipswich, Australia CSG Talent Full time

    This role requires you to lead and mentor as well as be responsible for coordinating a small team of Customer Service Officers to ensure the team achieves agreed sales targets and business goals. Most importantly, you will play a crucial role in developing and maintaining customer relations through training and development in the complete customer solutions...

  • Autoglass Service Centre Manager

    2 weeks ago

    Ipswich, Australia O'Brien Glass Industries Limited Full time

    We are seeking an experienced, motivated and driven individual for a full time Service Centre Manager role based at Ipswich. This is an exciting opportunity for a hands and experienced People Leader to join a dedicated team and a World Market Leader within the Auto Glass industry! **The Role** The Service Centre Manager is a key leadership position within...

  • Customer Service Assistant

    1 week ago

    Ipswich, Australia Target Australia Pty Ltd Full time

    **Who are We?**: **Delighting customers every day. That’s Target.** **Customer Service Assistant** - Australia-wide - In-store Making kids smile, mums happy and family life just that little bit easier. That’s Target. Company-wide, we’re searching for fun, enthusiastic and engaging team members to help us deliver delightful experiences in-store. Love...

  • Customer Service Officer

    1 day ago

    Ipswich, Australia Hearing Australia Full time $50,000 - $70,000 per year

    Help provide the latest best practice services for anyone who needs itGain skills with Australia's largest provider of government-funded hearing careOngoing, casual roleApprox 2 days/week, however this will vary to meet business needs8:30am-5:00pm, with 40 minute lunch breakWorking at Ipswich and Park Ridge locations (this is an onsite position)Want to...

  • 15855i Receptionist

    2 weeks ago

    Ipswich, Australia Top Office Group Full time

    A permanent full-time role has become available with a truly innovative organisation focused on food and animal safety. With a presence across 12 countries, this is an opportunity to join a company that offers solutions to food processing and agriculture industries. **Based in the Ipswich area, this role will be the first point of contact for visitors and...

  • Accounts Payable Assistant

    2 weeks ago

    Ipswich, Australia JBS Australia Full time

    JBS Australia’s Northern Division operates five strategically-placed processing facilities as well as five feedlots across Queensland and New South Wales, with access to an extensive network of quality cattle. Our network provides the ability to meet the specific demands of various market segments with an extensive range of grain-fed and pasture-fed...

  • Accounts Receivable Officer

    4 days ago

    Ipswich, Australia Sharp & Carter Full time

    Supportive and collaborative team | Close-knit team culture - Commence immediately or in the new year | Opportunity to learn and grow skills - Brisbane western suburbs | Parking available onsite **The Position** This role allows you to work in a thriving team while offering you a challenging yet rewarding opportunity. You will be responsible for building...