Customer Experience Specialist
7 days ago
As a customer relations specialist, you will play a vital role in delivering exceptional experiences to valued customers when interacting with our service department. This involves addressing inquiries efficiently and providing regular communication while their vehicles are in service or awaiting parts.
About the Role- Manage high-pressure situations and demanding customers by maintaining a calm, patient, and professional demeanor.
- Utilize active listening skills to comprehend customer needs and personalize their experience.
- Resolve conflict in challenging situations and maintain a positive attitude.
- Communicate effectively with customers via phone, text, and email.
- Perform administrative tasks such as data entry, filing, and updating customer information.
- Achieve customer service key performance indicators and maintain accurate records.
- Liaise with the team to ensure jobs are completed within allocated time and handle complaints promptly.
- Possess strong knowledge of the automotive industry.
- Exhibit excellent communication and interpersonal skills.
- Be agile and flexible to change and able to manage time effectively.
- Competitive remuneration and uncapped earning potential.
- Support from an experienced team and dedicated manager.
- Access to ongoing professional development and career progression within a leading organization.
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