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Administrative Coordinator
2 months ago
We are a dynamic and innovative technology enterprise dedicated to empowering people living with disability to reach their goals and aspirations through inclusive technology solutions.
Job SummaryWe are seeking a highly skilled and motivated Administrative Coordinator to join our team on a 12-month contract basis. As an Administrative Coordinator, you will play a critical role in providing exceptional customer service, administrative support, and contributing to our team's continuous improvement practices.
Key Responsibilities- Customer Service: Provide excellent customer service to potential new clients, existing clients, and their support networks, ensuring a positive and inclusive experience.
- Communication: Communicate effectively with customers, trades, and suppliers via telephone and email, building strong relationships and resolving issues efficiently.
- Scheduling: Book customer appointments and schedule work for our Occupational Therapists and Technicians, ensuring seamless coordination and timely delivery of services.
- Continuous Improvement: Contribute to our team's continuous improvement practices, identifying areas for growth and implementing changes to enhance our services and processes.
- Feedback and Reporting: Seek customer feedback, collect data, and report on satisfaction, providing valuable insights to inform our service delivery and improvement strategies.
- Customer Service Experience: Proven experience in a customer service role, with the ability to communicate professionally to a range of clients and stakeholders.
- Team Player: A team player with strong problem-solving skills, able to work collaboratively with our team to achieve our goals.
- Administrative Skills: Well-organized with strong administrative skills, including calendar management, shared inbox management, and data entry.
- Technology Knowledge: General interest in or ability to learn about off-the-shelf smart home technology, with a willingness to adapt to new technologies and systems.
- NDIS Environment: Knowledge of the NDIS environment is not essential but would be beneficial, as we strive to provide inclusive and accessible services to our clients.
- Value Base: A deeply felt value base in support of improving the life chances for people living with disability and their families, particularly in respect of choice and inclusion.
We offer a competitive salary and benefits package, including generous salary packaging options, a flexible and family-friendly work environment, and opportunities for professional growth and development.
We are an accessible and inclusive workplace that welcomes and celebrates diversity of all kinds, and we encourage people with lived experience of disability to apply.
