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Public Transport Service Ambassador

1 month ago

Melbourne, Victoria, Australia Kinetic Full time

About the Role

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We are seeking a highly skilled and customer-focused Public Transport Service Ambassador to join our team at Kinetic. In this exciting role, you will be the primary point of contact for our customers on board our bus services and within the community.

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As a Public Transport Service Ambassador, you will be responsible for delivering high-quality customer service and assistance to passengers on bus services. This includes answering questions and educating customers about ticketing products and the bus network to enhance their public transport experience.

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You will also maintain a visible presence on board bus services and bus stations to enhance passenger and driver security. Additionally, you will engage with local communities to foster an understanding of the bus network and encourage its use.

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To succeed in this role, you will require excellent communication skills to interact with people from diverse social and cultural backgrounds. You must also be able to remain calm and exercise good judgment in high-pressure environments.

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The ideal candidate will have conflict resolution skills and the ability to de-escalate and resolve conflicts. Quick thinking and problem-solving abilities are also essential, as well as the ability to contribute to a positive workplace culture and work cohesively in a supportive team.

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About Us

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Kinetic is Australia and New Zealand's largest and most diverse bus operator, moving over 100 million passengers per year across some of the most recognisable names in bus transport. We deliver these services through our team of over 7300 people and fleet of over 4900 buses.

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We are proud to be an Equal Opportunity Employer and invite all suitably qualified persons of all sexualities, genders, and cultures, including Aboriginal and Torres Strait Islander Peoples, to apply. As a business that genuinely cares about our customers, our people, and our environment, we are industry leaders in delivering zero-emission technology, investing in our communities, training and developing our people, and providing an inclusive workplace which reflects the communities we serve.

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Key Responsibilities

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  • Deliver high-quality customer service and assistance to passengers on bus services.\
  • Maintain a visible presence on board bus services and bus stations to enhance passenger and driver security.\
  • Engage with local communities to foster an understanding of the bus network and encourage its use.\
  • Support drivers and passengers to ensure a comfortable and enjoyable journey environment.\
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Benefits

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We offer a competitive salary range of AU$60,000 - AU$80,000 per annum, depending on experience, plus benefits such as Employee Assistance Program which includes wellbeing support, financial and nutritional coaching, counselling, and legal advice.