Apparel Team Lead

1 month ago


Chadstone, Victoria, Australia JD Group Full time

About JD Group

JD Group is a leading global sports fashion retailer with a presence in over 3,400 stores worldwide. We're known for our passion for delivering an exceptional customer experience and our commitment to inspiring the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion.

The Role

We're seeking a skilled and motivated Supervisor to join our team at JD Group. As a Supervisor, you will play a key role in supporting the management team in leading your department to deliver exceptional customer service and drive sales and KPI performance. You will be responsible for coaching and developing your team, upholding company retail standards, and maintaining visual excellence.

Key Responsibilities

  • Model exceptional customer service and coach team members to deliver a 'service over task' environment
  • Drive conversion, sales, and KPI performance
  • Work with the BOH team to deliver shop floor product availability
  • Uphold company retail standards and deliver store visual excellence
  • Support the management team to improve financial performance within your department
  • Support with new team member role inductions and ongoing team training

What We're Looking For

  • Minimum 2 years of experience within retail or a similar industry
  • Passion for delivering an amazing service experience for our customers
  • Positive attitude with the capacity to create a motivating environment for your team
  • Excellent time management skills to ensure daily priorities are executed in a timely manner
  • Strong interpersonal and communication skills, with the ability to thrive in social situations through engagement with customers and team members

What's in It for You?

  • Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market
  • Training and development opportunities to kickstart, evolve, and shape your career
  • Opportunity to progress across all areas of the business in a wide array of roles, including retail, support office, and distribution centre
  • Access to our attractive staff discount, which can also be used for friends and family
  • Access to our Employee Assistance Program and Mental Health champions
  • One month paid parental leave for full-time employees

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