Field Engineer

5 months ago

Sydney, Australia NBN Co Full time

Job Expectations

Nbn co. operates a network that provides wholesale services to various service providers. The network uses different delivery methods and technologies, including, but not limited to, FTTP, FTTB, FTTN, HFC, Copper Last Mile, Wireless, and Satellite. The Field Operations Team handles customer service, service activation, network assurance, maintenance, modernization, and quality audits across all technologies. Field Engineers play a crucial role in ensuring network quality, making technical decisions, and mentoring other Field technicians.

Due to the demanding project work on our active network, our Field Engineers operate on a 24/7 roster which may involve frequent night aswell as participatingin an on-call roster.

The role would see you:

Manage and conduct equipment and system-level Network and Service Assurance activities in the field across all nbn technologies. 

Perform work instigating changes and upgrades to nbn network platforms and components. This may involve individual cases or program-related activities. 

Demonstrate familiarity with the assessment and accreditation process and actively contribute to process improvement using the PDCA (plan-do-check-act) approach.

Meet workforce availability commitments, including participating in an on-call and scheduled night-works roster, as directed.

Available to respond to emergency, seasonal and project-based demand profiles. 

Provide technical leadership and capability in enhancing network design and support processes.

Provide technical thought leadership, advice, and actions to support network and customer service activation and maintenance activity.

Provide leadership and decision making to solve problems in the delivery of projects.

Provide subject matter expertise to resolve complex faults on network and customer service cases.

Provide subject matter expert remote support where required for network changes and upgrades.

Provide on-site, complex, and ad-hoc technical guidance for peers, Trainees and other Field-based employees.

A bit about you

You would come from a technical field background, ideally with strong network assurance experience in one or more nbn technologies such as HFC ISP, Ethernet, DWDM, GPON or VDSL. Having outside plant build experience across Fibre, HFC or Copper network builds would be beneficial. 

You will be a natural problem solver with a methodological approach and have an aptitude to learn quickly. Your ability to be flexible, adaptable and be able to cope with conflicting priorities will also see you succeed in this role. Given the nature of this role you will be a highly organised team player, with the ability to adapt to a changing and dynamic work environment

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