Customer Service Ambassador

6 days ago


Cairns City, Queensland, Australia Shangri-La Cairns Full time

Role Overview

We are seeking a highly organized and charismatic Guest Service Representative to join our team at Shangri-La The Marina, Cairns.

About the Hotel

Located beside Marlin Marina and Trinity Inlet in the heart of Cairns, Shangri-La The Marina, Cairns is a luxury five-star hotel with 255 guest rooms, 18 function venues, and extensive food and beverage facilities.

Key Responsibilities

  • Provide exceptional customer service to guests, ensuring a warm and welcoming experience.
  • Manage front office operations, including check-ins, check-outs, and room assignments.
  • Process payments and maintain accurate records of guest transactions.
  • Assist guests with their luggage and provide concierge services, such as booking transportation and making restaurant reservations.
  • Resolve guest complaints and issues in a timely and professional manner.
  • Coordinate with other hotel staff to ensure guest requests are fulfilled promptly.

What We Offer

  • A competitive hourly rate
  • Excellent staff benefits, including car parking, dry cleaning allowance, and F&B discounts
  • Duty meals provided in a fully staffed and maintained staff canteen
  • Shangri-La Academy offering lifelong development programs

Requirements

  • Proven experience in a front office role
  • Experience with OPERA PMS
  • Professionalism and pride in personal grooming
  • Valid working rights in Australia


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