Customer Service Ambassador
6 days ago
Role Overview
We are seeking a highly organized and charismatic Guest Service Representative to join our team at Shangri-La The Marina, Cairns.
About the Hotel
Located beside Marlin Marina and Trinity Inlet in the heart of Cairns, Shangri-La The Marina, Cairns is a luxury five-star hotel with 255 guest rooms, 18 function venues, and extensive food and beverage facilities.
Key Responsibilities
- Provide exceptional customer service to guests, ensuring a warm and welcoming experience.
- Manage front office operations, including check-ins, check-outs, and room assignments.
- Process payments and maintain accurate records of guest transactions.
- Assist guests with their luggage and provide concierge services, such as booking transportation and making restaurant reservations.
- Resolve guest complaints and issues in a timely and professional manner.
- Coordinate with other hotel staff to ensure guest requests are fulfilled promptly.
What We Offer
- A competitive hourly rate
- Excellent staff benefits, including car parking, dry cleaning allowance, and F&B discounts
- Duty meals provided in a fully staffed and maintained staff canteen
- Shangri-La Academy offering lifelong development programs
Requirements
- Proven experience in a front office role
- Experience with OPERA PMS
- Professionalism and pride in personal grooming
- Valid working rights in Australia
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