Global Logistics Coordinator

3 weeks ago

Prospect, South Australia Michael Page Full time

Are you a motivated professional looking for a challenging role that offers growth opportunities and a competitive salary package?

We are seeking a talented NOVO and Logistics Customer Support Coordinator to join our thriving team in Pacific operations.

Job Description:

The successful candidate will act as the first point of contact for all dealer and internal inquiries related to NOVO (CRM/CPQ) and order management. This integral role is responsible for providing seamless support to our dealers, assisting them with quoting, order placement, and management while ensuring that shipping and logistics needs are met in a timely manner.

Key Responsibilities:

  • Dealers and Internal Support: You will be the go-to person for all NOVO (CRM/CPQ) and order management inquiries, resolving dealer issues, providing Salesforce training, and coordinating communication between our teams.
  • Order Entry & Management Support: You'll process internal stock orders, manage revisions, cancellations, and ensure every order flows smoothly to our factories.
  • Reporting: Generate reports and updates to monitor NOVO customer support, providing insights on performance against KPIs and tracking sales data through Power BI.
  • Process Improvement: Identify new opportunities to streamline operations and make our processes more efficient.
  • Logistics: Handle logistics-related inquiries, including providing accurate ETAs for orders, checking freight and customs invoices, and collaborating with factories on timely shipments.

Requirements:

  • Tech-Savvy and Analytical: Proficient in CRM/CPQ systems like Salesforce and comfortable using data (Excel and Power BI) to uncover insights and improve workflows.
  • Excellent Communicator: Strong written and verbal communication skills, committed to providing top-tier service.
  • Customer-First Mindset: At least 3 years of experience in a dealer-based customer service role, focused on delivering exceptional service and solving problems.
  • A Problem Solver: Quick to resolve issues, whether it's with order placement or logistics challenges.
  • Collaborative Team Player: Ability to work across multiple departments-sales, logistics, and supply chain-to keep everyone aligned and focused on common goals.
  • Logistics Knowledge: A solid understanding of logistics, order management, and shipping processes is a plus.

What We Offer:

  • Impactful Work: Your work will directly shape the success of the business, with a clear impact on both internal operations and customer satisfaction.
  • Growth Opportunities: The company is committed to investing in your personal and professional growth, helping you achieve your career goals.
  • Global Reach: Join a global team and be part of a company that delivers excellence in material handling across the world.

With an estimated salary of $80,000 per year, this role offers a competitive compensation package, along with opportunities for professional growth and development in a dynamic work environment.

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