Raging Waters Sydney

3 weeks ago

Prospect, Australia Palace Entertainment Full time

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

Raging Waters Sydney is the place to make lifetime memories. Offering water slides, attractions and one of the biggest wave pools - Sydney’s biggest water park has something for everyone.

We are currently looking for a:
Raging Waters Sydney - Retail Team Leader

About the role:
A Retail Team Leader at Raging Waters Sydney is responsible for coordinating a team to deliver exceptional customer service and to perform duties to the highest possible standard within the Retail Department.

Roles & Responsibilities:
Monitor and motivate team members to achieve a high standard of sales execution for In Park Services, High Tide Store, and any other Raging Waters Sydney Retail Outlets.- Ensure all guests flow through the Retail departments as efficiently as possible to maintain the highest quality guest service throughout the purchasing process.- Ensure correct fee is collected from all guests while maintaining the highest quality guest service and maximising revenue.- Ensure all transactions are processed correctly.- Ensure team members are following scheduled days by implementing regular rotations from positions as well as scheduling breaks.- Work effectively within a team environment to provide excellent guest service and to promote a positive working environment.- Complete all relevant paperwork to maintain correct record-keeping processes.- Demonstrate knowledge of service and products and distribute promotional flyers as required.- Ensure the Retail Outlets are professionally always presented, including displays, whilst maintaining stock levels.- Ensure systems, process and practices are in place to enable team members to effectively discharge their roles.- Investigate transaction variances and communicate to the finance department with valid justification.- Partake in decision making around all elements of the Retail.- Report any issues that may affect the Retail department operations immediately.- Supervise the Retail team to ensure all operations are performed whilst maintaining a comprehensive knowledge of all service and products.- To be a Retail Team Member as required.- Responsible for assisting with area cleanliness including sweeping, rubbish pick-up, emptying bins, maintaining birthday & cabana areas and work areas.- To carry out all duties and responsibilities as assigned by the Retail Coordinator, General Manager, or member of the Management Team.

Workplace Health & Safety (WHS):
- Follow and comply with Work Health Safety policies, procedures, and guidelines.- Correctly use all safety and personal protective equipment.- Act as a role model by demonstrating safe work behaviours.- Report WHS incidents, injuries and safety activities to your direct Manager and First Aid at the time it occurs.- Promote proactive hazard/ near miss reporting. Report any hazards or near-miss incidents to your direct Manager and the People & Culture Director.- Attend Work Group Meetings to discuss and promote safety.

Languages: Fluent English.

**Skills**:
- Excellent written and communication skills.- Leadership skills.- Excellent Customer service skills.- Be able to handle multiple priorities simultaneously.- Analytical problem-solving skills.- Ability to interact in a professional and positive manner.- Ability to motivate the team.- Organisational and time management skills.- Ability to plan, prioritise and organise work, both on an individual and team basis, within a set timetable and in a team environment of change and competing demands.

**Experience**:
- Experience in Retail Sales.- Intermediate computer skills, with competency in using Microsoft Office (Word, Excel, Outlook, and Power Point).- Experience in point-of-sale systems.

Any other relevant comments:
- Ability to work flexible working hours including but not limited to weekends, evenings, and public holidays.- Must be available to work a minimum of twice per week during the peak season.- Adhere to the Company Code of Conduct policy.- Represent the Company well internally and externally; convey a professional and positive image of the organization and business affiliates.- Be able to work in all weath

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