Business Operations Expert

3 weeks ago


Melbourne, Victoria, Australia Phocas Full time
Transforming Customer Experience

We are seeking a highly skilled Business Operations Expert to join our global Growth Operations team at Phocas. As a key member of our team, you will be responsible for orchestrating various reporting processes, projects, and customer operations activities to supercharge our customer teams.

About the Role

In this hands-on role, you will collaborate dynamically with Customer Teams and Enablement specialists to fine-tune efficiencies and measure performance metrics. You will provide operational support to our customer teams, refining documentation and processes to maximise customer value.

You will identify and pinpoint areas for technical and process improvement, then present game-changing solutions to turbocharge productivity and streamline operations. Additionally, you will join forces with global colleagues to define, train, and execute operational and technical best practices for delivering and supporting Phocas products and systems.

Key Responsibilities
  • Collaborate with cross-functional teams to refine business processes and information flow
  • Partner with stakeholders to revitalise supporting systems, tools, and associated data/metrics
  • Develop and implement process improvements to enhance customer experience
  • Maintain accurate and up-to-date documentation of business processes and procedures
What We Offer

A competitive salary of $120,000 - $180,000 per annum, depending on location and experience, as well as a comprehensive benefits package including health insurance, retirement plan, and paid time off.

We pride ourselves on being a business planning and analytics company that makes people feel good about data. Our dynamic and supportive work environment encourages creativity, innovation, and continuous learning. If you are passionate about delivering high-quality results and making a meaningful impact, we want to hear from you



  • Melbourne, Victoria, Australia Recruitment Expert Full time

    At Recruitment Expert, we're seeking an experienced Associate Director to join our team in Australia. As one of the fastest-growing mid-tier firms in the country, ranked highly in the AFR Top 100, our client prides itself on fostering a work environment rooted in open communication, continuous education, and strategic technology use.About the OpportunityThis...


  • Melbourne, Victoria, Australia Recruitment Expert Full time

    About Our ClientOur client is a mid-tier firm in Australia, ranked highly in the AFR Top 100. They pride themselves on fostering a work environment built on open communication, continuous education, and strategic technology use.Opportunity OverviewThis role offers a fast-track pathway to an Equity Partner position, presenting a significant career advancement...


  • Melbourne, Victoria, Australia Recruitment Expert Full time

    About the RoleAs a Business Development Manager - Tax and Advisory, you will play a crucial role in driving growth and success for our client, a leading mid-tier firm in Australia. With a strong reputation for excellence, they offer a professional environment where loyalty, trust, and collaboration are paramount.The successful candidate will be responsible...


  • Melbourne, Victoria, Australia Recruitment Expert Full time

    Our client is a leading Australian mid-tier firm with a strong reputation for excellence, fostering an open communication environment, continuous education, and strategic technology use. As a respected member of their team, you will have access to professional development opportunities that promote loyalty, trust, and collaboration.**Opportunity Overview**We...


  • Melbourne, Victoria, Australia Marsh Pty Ltd Full time

    At Marsh McLennan, we're committed to creating a dynamic environment where our clients and colleagues thrive. With over 85,000 professionals worldwide, our shared purpose is to build confidence through perspective.The Transformation Team in Sydney is expanding to include an enthusiastic Strategic Business Operations Expert. This role presents a unique...

  • Business Strategist

    2 weeks ago


    Melbourne, Victoria, Australia Allura Partners Full time

    Job TitleBusiness Strategist - Operational Efficiency ExpertAbout the CompanyAllura Partners is a leader in logistics undergoing a major transformation. We are seeking a Business Strategist to join us on a contractual basis due to various uplift programs.Key ResponsibilitiesDevelop strategic plans outlining business direction for the next 3-5 years.Create...


  • Melbourne, Victoria, Australia Suburban Rail Loop Authority Full time

    About the OpportunityWe are seeking a highly skilled Business Transformation Expert to join our team at Spark Consortium. As a key member of our organization, you will play a pivotal role in driving business transformation and process improvement across various teams and disciplines.As a Business Transformation Expert, you will lead and manage complex...


  • Melbourne, Victoria, Australia HESTA Super Fund Full time

    This is an exciting opportunity to join HESTA Super Fund as an Insurance Operations Expert. Based in Australia, this role offers a chance to work with a leading company that is rapidly growing and expanding its operations.The estimated salary for this position is around $120,000 - $150,000 per year, depending on experience.As an Insurance Operations Expert,...

  • Expert Client Manager

    3 weeks ago


    Melbourne, Victoria, Australia Recruitment Expert Full time

    Role OverviewWe are seeking an experienced and highly skilled Senior Accountant to join our dynamic team in Footscray, Victoria.This is a unique opportunity for a Business Services Manager or Senior Manager to take on a client-facing role with a competitive salary package up to $150,000 per year.


  • Melbourne, Victoria, Australia Hassett Full time

    About HassettHassett is a dynamic and fast-growing Australian-owned organisation that prioritises Passion, Leadership, Ownership, and Trust in all its endeavors.About the RoleAs a Strategic Operations Expert, you will collaborate closely with the Technology Business Partner Manager to bridge the gap between business needs and technology solutions. You'll...


  • Melbourne, Victoria, Australia Recruitment Expert Full time

    Estimated Annual Salary: $120,000 - $180,000Company OverviewWe are a reputable firm in the South Melbourne location offering a challenging and rewarding opportunity for a dedicated Senior Accountant to join our team.About the RoleIn this capacity as Client Services Manager, you will manage a portfolio of clients providing essential accounting support,...


  • Melbourne, Victoria, Australia RSM Full time

    Job OverviewWe are seeking a highly skilled Business Restructuring Expert to join our team at RSM.


  • Melbourne, Victoria, Australia Recruitment Expert Full time

    About the RoleWe are seeking a skilled and dedicated Senior Accountant to join our team at Recruitment Expert in South Melbourne. As a Senior Accountant, you will play a key role in providing essential accounting support, ensuring compliance with relevant regulations, and delivering high-quality client service.Key ResponsibilitiesClient Support: Assist in...


  • Melbourne, Victoria, Australia ANZ Full time

    About UsAt ANZ, we're shaping a world where people and communities thrive. Our goal is to improve the financial wellbeing and sustainability of our millions of customers.We're looking for a Business Banking Solutions Expert who will be part of our team responsible for providing remote banking support to National Business centre customers. This role is...


  • Melbourne, Victoria, Australia Recruitment Expert Full time

    Senior Accountant Role at Recruitment ExpertWe are seeking a detail-oriented and dedicated Senior Accountant to join our South Melbourne team.The ideal candidate will have experience in accounting, taxation, and advisory services, as well as knowledge of Australian taxation laws and regulations. They will be responsible for managing a portfolio of clients,...

  • Operations Expert

    2 weeks ago


    Melbourne, Victoria, Australia Charterhouse Full time

    About CharterhouseWe are a leading telecommunications company that is dedicated to delivering exceptional service and driving business performance.Job OverviewThis role involves working as an Operations Expert, where you will be responsible for analyzing data and identifying opportunities to enhance operational efficiency and improve service quality.Key...


  • Melbourne, Victoria, Australia Recruitment Expert Full time

    About the RoleWe are seeking a highly skilled and experienced Accountant to join our team at Recruitment Expert in Melbourne.Job SummaryThe successful candidate will have a minimum of 2.5 years of experience in public practice accounting and be responsible for providing a diverse range of accounting and taxation services to our clients.Key...


  • Melbourne, Victoria, Australia Recruitment Expert Full time

    Job SummaryWe are seeking a highly skilled Lead Financial Advisor to join our team in South Melbourne. In this role, you will be responsible for providing expert financial guidance and support to clients, ensuring their financial goals and objectives are met.About the RoleAs a Senior Accountant, you will lead a portfolio of clients, providing accounting,...


  • Melbourne, Victoria, Australia CoinFlip Full time

    At CoinFlip, we are seeking a talented Business Solutions Expert to join our team. In this role, you will have the opportunity to develop a web application using JavaScript, HTML, and CSS to create a dynamic user interface.Key Responsibilities:Collaborate with our design team to create a visually appealing and user-friendly interface.


  • Melbourne, Victoria, Australia Recruitment Expert Full time

    Role Overview:We are seeking a highly skilled and dedicated Senior Accountant to join our team at Recruitment Expert in South Melbourne. As Chief Financial Services Manager, you will be responsible for providing exceptional accounting support, ensuring compliance with relevant regulations, and delivering high-quality client service.Key...