Operations Expert

2 weeks ago


Melbourne, Victoria, Australia Charterhouse Full time
About Charterhouse

We are a leading telecommunications company that is dedicated to delivering exceptional service and driving business performance.

Job Overview

This role involves working as an Operations Expert, where you will be responsible for analyzing data and identifying opportunities to enhance operational efficiency and improve service quality.

Key Responsibilities:
  • Data Analysis: Analyze operational data to identify trends, gaps, and opportunities for optimization.
  • Process Improvement: Leverage ServiceNow, Salesforce, and ServiceMax to streamline processes and improve data integration across customer service operations.
  • Performance Metrics: Develop and maintain key performance indicators (KPIs) and dashboards to track improvements and report on outcomes.
  • Collaboration: Collaborate with cross-functional teams, including IT, operations, and customer support, to align on optimization strategies and goals.
What We're Looking For

In this role, we are seeking an experienced Operations Expert with a proven track record of optimizing processes and systems. Your skills and qualifications should include:

  • Experience: Minimum of 3+ years in an optimization or process improvement role within telecommunications or a related sector.
  • Technical Skills: Proven experience working with ServiceNow, Salesforce, and ServiceMax for process optimization and data analysis.
Estimated Salary: $65,000 per year

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