Digital Commerce Operations Lead

3 days ago

Sydney, New South Wales, Australia beBeeCommerceOps Full time $120,000 - $175,000
Job Description

We are seeking a seasoned professional to lead our CommerceOps team. Our team delivers comprehensive, 24/7 services designed to optimize and safeguard digital commerce operations.

The successful candidate will be responsible for driving the positioning of CommerceOps in pre-sales activity, tailoring service propositions for prospects, and championing innovation and technology/process improvements to continually evolve CommerceOps.

As a functional champion and client growth lead, you will establish yourself as the SME (subject matter expert) for CommerceOps in ANZ, work closely with Client Success teams, and act as a strategic partner to clients to identify opportunities to increase CommerceOps service adoption and engagement.

You will also have a deep understanding of all CommerceOps services, convey the values of CommerceOps with passion to stakeholders of all levels, and use your knowledge of the market and the technology landscape to identify opportunities to grow services delivered to clients and to increase client engagement with the service.

Key Responsibilities
  • Establish yourself as the SME for CommerceOps in ANZ
  • Champion innovation and technology/process improvements to continually evolve CommerceOps
  • Lead the positioning of CommerceOps in pre-sales activity and tailor service propositions for prospects
  • Work closely with Client Success teams and act as a strategic partner to clients to identify opportunities to increase CommerceOps service adoption and engagement
  • Help define and refine the CommerceOps roadmap (including tooling, automation initiatives and the continued embedding of AI)
  • Use your knowledge of the market and the technology landscape to identify opportunities to grow services delivered to clients and to increase client engagement with the service
Operational Delivery & Functional Leadership
  • Work closely with our team of CommerceOps experts to drive the consistent, best-in-class delivery of all contracted services to our ANZ clients
  • Act as the point of escalation for major incidents or service escalations while leading the global roll out of any enhancements to prevent recurrence
  • Identify and lead the global implementation of operational enhancements that will improve the value of CommerceOps delivery to both clients and to us
  • Provide expertise and best-practice recommendations for client challenges
  • Lead operational reviews to deliver value-added insights that result in increased operational performance and strengthen relationships and engagement with the service
Requirements
  • Bachelor's degree or equivalent in a relevant field
  • 5+ years of experience in the delivery of critical, 24/7 e-commerce operations or digital product management with 2+ years in a leadership role
  • Proven experience of driving service adoption and increasing business revenue through growing client accounts
  • Strong experience with monitoring tools, best practice implementation, and leveraging insights to deliver high-impact services
  • Exceptional communication skills (both oral and written)
  • Strong interpersonal and collaboration skills
  • Experience managing escalations and confidently interacting with all management levels
  • Experience of delivering success in a fast-paced environment across multiple client accounts
  • Proven ability to lead offshore delivery to consistently deliver a high-quality, high-value service
  • Experience working independently in cross-functional teams to deliver high-value services
  • Excellent problem-solving and analytical thinking abilities
Desirable Experience & Knowledge
  • Hands-on knowledge of enterprise Ecommerce Platforms such as Salesforce Commerce Cloud, Adobe Commerce Cloud, SAP commerce Cloud, Shopify Plus
  • Familiarity of security and regulatory compliance best practices (e.g. PCI, GDPR)
  • Familiarity of Atlassian Suite
  • Understanding of web standards, best practices, and emerging digital technology trends
  • Exposure to full software delivery lifecycle across a range of methodologies (Agile, Waterfall etc)
  • Certification in ITIL and relevant delivery methodologies

  • Digital Commerce Operations Director

    1 week ago

    Sydney, New South Wales, Australia beBeeLeader Full time $100,000 - $140,000

    Job Title: Lead CommerceOps ManagerThis senior leadership position is responsible for overseeing the delivery of high-quality, best-in-class services to our ANZ clients.About Us:We are a leading international digital commerce consultancy dedicated to enabling brands and retailers to succeed in an ever-evolving digital landscape.Our team of experts partners...

  • Digital Commerce Strategist

    5 days ago

    Sydney, New South Wales, Australia beBeeEcommerce Full time $120,000 - $140,000

    Job OverviewWe are seeking a seasoned Digital Commerce Professional to lead our e-commerce strategy and drive business growth.The ideal candidate will thrive in a fast-paced environment, leveraging their expertise in paid advertising, online retail operations, and digital commerce to maximize visibility and conversions.Key ResponsibilitiesDevelop and execute...

  • Digital Commerce Operations Expert

    2 days ago

    Sydney, New South Wales, Australia beBeeLead Full time $120,000 - $140,000

    Lead CommerceOps Manager We are seeking an experienced professional to take on the role of Lead CommerceOps Manager. As a key member of our team, you will be responsible for delivering best-in-class commerce operations services to our clients in the ANZ region. This is an exciting opportunity to join a dynamic and growing business that is committed to...

  • Digital Commerce Strategist

    13 hours ago

    Sydney, New South Wales, Australia beBeeEcommerce Full time $100,000 - $120,000

    Job Description:Our client is seeking an accomplished digital commerce leader to spearhead their e-commerce operations and drive growth across various channels. This dynamic individual will oversee the development of innovative strategies, manage cross-functional teams, and analyze campaign data to inform decision-making.Develop and execute comprehensive...

  • Digital Commerce Strategist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeEcommerce Full time

    E-Commerce Leadership RoleVANRATH are delighted to be working alongside a Major Client with the recruitment of a pivotal role within their company based at their Moira headquarters.Job Title : E-Commerce ManagerLocation : MoiraReporting to : Head of RetailDepartment : RetailJob Purpose :We are seeking a dynamic and results-driven e-commerce professional to...

  • Chief Digital Commerce Officer

    3 days ago

    Sydney, New South Wales, Australia beBeeDigital Full time $120,000 - $140,000

    Leadership Role in Digital CommerceDevelop and execute a comprehensive strategy to drive digital commerce performance and elevate the customer experience.Key Responsibilities:Optimise paid advertising campaigns across key platforms to increase visibility, drive conversions, and enhance ROI.Oversee online retail operations, including brand websites,...

  • E-Commerce Digital Merchandising Lead

    1 week ago

    Sydney, New South Wales, Australia beBeeDigital Full time $130,000 - $170,000

    Job Summary:The role of E-Commerce Digital Merchandising Manager involves developing and implementing digital merchandising strategies to maximize the online presence of retail e-commerce businesses.This includes creating and executing programs that deliver exceptional results, leading and managing online sales and digital experiences across various...

  • Digital Commerce Specialist

    3 days ago

    Sydney, New South Wales, Australia beBeeEcommerce Full time $96,000 - $108,000

    Develop your online business strategy and drive growth in a renowned retail company. This exciting role will see you take on a key position in the digital team, responsible for the ongoing development and growth of our client's e-commerce platform.**Job Description**:We are seeking an experienced Digital and Ecommerce Executive to join our team. As a key...

  • Digital Commerce Strategist

    5 days ago

    Sydney, New South Wales, Australia beBeeMarketing Full time $120,000 - $180,000

    Job Description:">The Ecommerce and Digital Marketing Manager is a key member of the business, responsible for shaping our future. This dynamic professional thrives in fast-paced environments and excels at driving tangible business results across various platforms.This role encompasses overseeing paid advertising, managing online retail operations,...

  • Digital Commerce Strategist

    2 days ago

    Sydney, New South Wales, Australia beBeeEcommerce Full time $55,000 - $65,000

    Job Description:Ecommerce coordinators play a vital role in the success of our business by maintaining and publishing digital content onto online marketplaces such as Amazon, eBay, and more.The ideal candidate will have a strong background in marketing, experience in e-commerce or digital marketing, and proficiency with e-commerce platforms. They will be...