Digital Commerce Operations Director

1 week ago

Sydney, New South Wales, Australia beBeeLeader Full time $100,000 - $140,000
Job Title: Lead CommerceOps Manager

This senior leadership position is responsible for overseeing the delivery of high-quality, best-in-class services to our ANZ clients.

  • About Us:
  • We are a leading international digital commerce consultancy dedicated to enabling brands and retailers to succeed in an ever-evolving digital landscape.
  • Our team of experts partners with clients to design, build, and optimise seamless commerce ecosystems leveraging cutting-edge technologies and a deep understanding of industry trends.
Job Description:

The Lead CommerceOps Manager will be accountable for the consistent delivery of contracted services to our ANZ clients. This role requires an excellent communicator, a deep understanding of technology operations in e-commerce/digital solutions, and the ability to identify and implement positive change while inspiring delivery colleagues to execute to a high standard.

  • Main Responsibilities:
  • Functional Champion & Client Growth
    • Establish yourself as the SME (subject matter expert) for CommerceOps in ANZ
    • Champion innovation and technology/process improvements to continually evolve CommerceOps
    • Lead the positioning of CommerceOps in pre-sales activity and tailor service propositions for prospects
  • Operational Delivery & Functional Leadership
    • Work closely with our team of CommerceOps experts to drive the consistent delivery of all contracted services to our ANZ clients by our talented team of CommerceOps experts
    • Act as the point of escalation for major incidents or service escalations while leading the global roll out of any enhancements to prevent recurrence
Requirements:
  • Essential Skills & Experience:
  • Bachelor's degree or equivalent in a relevant field
  • 5+ years of experience in the delivery of critical, 24/7 e-commerce operations or digital product management with 2+ years in a leadership role
  • Proven experience of driving service adoption and increasing business revenue through growing client accounts
Benefits:
  • What We Offer:
  • A challenging and rewarding career opportunity with a market-leading organisation
  • A competitive salary and benefits package
Others:
  • Seniority level: Mid-Senior level
  • Employment type: Full-time

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