Customer Support Coordinator

1 month ago

Melbourne, Victoria, Australia Textron Aviation Full time

As a Customer Support Coordinator at Textron Aviation, you will be the primary point of contact for owners, operators, and maintenance personnel requesting support for our aircraft. Your responsibilities will include technical parts questions, quote, procurement, and ordering of spare parts. You will work closely with other Textron Aviation organizations/functional areas to develop and maintain relationships with current and prospective customers.

Key Responsibilities:

  • Monitor customer accounts for PAR status and perform release verification per accounting flow chart.
  • Help set up freight forwarders for international customers with the customer account team.
  • Train and guide Sales Coordinators.
  • Coordinate tie-ins between shifts to ensure AOG orders are being monitored and meeting shipping timelines.
  • Review and improve current training programs and processes.
  • Provide daily activity reports to managers.
  • Communicate with customers to identify and prioritize training needs.
  • Provide quality standards training to employees.
  • Identify and initiate training resulting from workmanship-related issues.

Requirements:

  • High school education or equivalent, plus general knowledge of aircraft parts and blueprint reading.
  • 5+ years of relative aftermarket, customer service, or manufacturing experience.
  • Aircraft experience is beneficial.
  • SAP experience preferred.
  • Ability to read, understand, and analyze illustrated parts catalogs, overhaul manuals, and aircraft engine manuals.
  • Working knowledge of US export/import regulations and trade agreements.

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