IT Service Desk Analyst

2 weeks ago

Frankston, Australia Peninsula Health Full time
Job Title: IT Service Desk Analyst

Peninsula Health is seeking a skilled IT Service Desk Analyst to join our team. As a key member of our IT department, you will be responsible for providing exceptional support to our users, ensuring that their technical issues are resolved efficiently and effectively.

About the Role

This is an exciting opportunity to work in a dynamic and fast-paced environment, where you will have the chance to develop your skills and expertise in IT service management. You will work closely with our Desktop Support Team to provide timely resolution of incidents and requests for service.

Key Responsibilities
  • Provide first-level support and maintenance of computer, peripheral equipment, and application environment
  • Analyze, troubleshoot, and resolve requests in a timely and efficient manner
  • Work closely with other Service Desk Officers and the Desktop Support Team to ensure seamless service delivery
  • Develop and maintain knowledge of IT systems, software, and hardware to provide expert support
Requirements
  • Extensive knowledge and experience with Windows Operating Systems
  • Excellent knowledge and experience of Microsoft Office (including 365) product suite and desktop applications software
  • Excellent knowledge and experience of User Provisioning (MS Active Directory / MS Exchange)
  • Experience working in an ITIL based service delivery environment
  • Excellent communication and presentation skills
About Peninsula Health

Peninsula Health is a major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. We are committed to inclusion and diversity, and we encourage applications from individuals who identify as being Aboriginal and Torres Strait Islander, are culturally diverse, LGBTQIA+ or who have a disability.

We are also strongly committed to the safety and wellbeing of children and young people. We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process.

To find out more about our recruitment processes, compliance obligations and to prepare your application to join our team please visit: https://www.peninsulahealth.org.au/careers/working-preparing-employment/

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