Senior Systems Analyst

3 weeks ago

Frankston, Australia South East Water Full time

Who are we?

We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring. 

The role

At South East Water we are dedicated to providing high-quality services and solutions that meet the evolving needs of our customers.  South East Water’s extensive pipe networks, facilities such as treatment plants and pump stations and new IoT solutions enable us to deliver reliable and cost-effective services to our customers.  The design, operation and maintenance of these assets is supported by an integrated suite of IT systems, which are managed by specialist teams.  

Following a recent restructure, we are now seeking a Senior Systems Analyst with an in-depth knowledge of Salesforce - South East Water's critical customer relationship management (CRM) system. As a key member of the Applications Business Team, this role will work with business stakeholders, other IT teams and industry partners to ensure that operational needs are met and planned new features and capabilities are successfully delivered.  The role will be responsible for driving business analysis, enhancements, testing, deployment, support and administration across the Salesforce application.

Some of your key accountabilities will include: 

  • Ensuring that application software meets business requirements and goals, fulfils user requirements and identifies and resolves systems issues.
  • Analysing business and technical opportunities, risks and problems to devise and implement application solutions
  • Managing technical configuration, performance and reliability of selected applications
  • Supporting and resolving application service desk tickets that have been escalated
  • Recommending additional hardware or software requirements needed for successful application deployments
  • Evaluating, installing, configuring and deploying applications, systems software, products and/or enhancements to existing applications
  • Performing daily monitoring and troubleshooting of the application, installing and configuring patches and upgrades as required.

Who are you?

With a passion for driving technological innovation, candidates will require a Bachelor's and/or Master’s degree in information technology or equivalent experience and be happy to be on-site at our Bayside Frankston office at least two days per week. 

Possessing a minimum of three years of experience within Salesforce Service Cloud, Sales Cloud, Service Cloud Voice, Experience Cloud, Marketing Cloud, Omni Channel and Amazon Connect. Candidates will have hands-on experience on the Salesforce Platform with an ability to build custom apps and objects, formula fields, Flows, SOQL queries, process builders, custom views, security, permissions management and other content of a similar nature within the Salesforce platform.

SEW is looking for candidates who possess the following experience, skills and knowledge:

  • Strong communication and interpersonal skills and a proven track record in successful stakeholder engagement.
  • Understanding of application management principles and lifecycles, with the ability to assess and prioritise workload.
  • Experience with Software Development and Testing principles and processes
  • Experience with business process modelling and BPMN
  • Familiarity with common ISO quality and safety management standards
  • Familiarity with Enterprise Information Architecture principles and master data management techniques.
  • Exposure to MS windows server and SQL Server.
  • Australian citizenship or permanent residency.

Finally, if you are an analytical thinker, with excellent problem-solving abilities and a customer-centric mindset, then this role is perfect for you  A strong and positive team player, you will be a great communicator in both the written and verbal sense.

What's in it for you?

  • A commitment to work-life balance with truly flexible working arrangements, including hybrid working and leave purchasing. 
  • 15 weeks paid parental leave for all parents and paid super on unpaid parental leave 
  • A range of benefits, including free on-site parking and cultural leave. 
  • A great culture working in collaborative teams with strong work ethics. 
  • Career focused learning and development opportunities. 
  • The opportunity to be part of an organisation committed to environmental initiatives. 
  • Enjoy modern office facilities with panoramic beachfront views. 

We're for everyone

We do meaningful work, but how we do it is just as important. We’re here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all.  We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work.  But it’s our people’s collective ambition, authenticity and differences that bring our culture to life. 

Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. Even though we’re all different, we still share a common goal to deliver healthy water for life.  

We encourage applications from Aboriginal and Torres Strait Islander People, members of the LGBTIQ+ community, people with disability and from culturally diverse backgrounds. We aim to provide an inclusive and accessible workplace for everyone. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, or to learn more about the role, please contact: careers@southeastwater.com.au

Keen to make an impact?

Click here to check out the position description. We're accepting applications for this exciting opportunity until Thursday 17 October 2024

This role is remunerated at a Level 5, which ranges from $112,377 through to $125,011 + super.  Offers will be commensurate with the successful applicant's skills and experience.

South East Water operates a 24/7 service environment. Whilst this role does not involve after-hours rostered duty, all employees may be required to provide out of hours support from time to time as required.

Visit southeastwater.com.au to learn more about us and how we serve our customers.  

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