IT Service Desk Analyst
1 month ago
Job Description
**Posting Start Date**:03/10/2024**Req ID**:1859**Job Title**:IT Service Desk Analyst**Employment Status**:Fixed Term Full Time**Job Location**:Frankston- **Ideal opportunity to develop your career**:
- **Mornington Peninsula Location**:
- **Salary Packaging Benefits**:
- **Fixed Term Position - Classification range: HS2**
**Who We Are and What We Stand For**
Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. To realise this vision we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and looking for ways to improve and have a passion for communicating and connecting with others.
In representing Peninsula Health, we expect all employees and volunteers to reflect our values**:Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative.** We are One Peninsula Health.
**What You Will Be Doing**
This position is responsible for providing the initial point of contact for users submitting an incident or request for service to the IT Service Desk.
Position Description
**What You Need**
We anticipate you will have:
- Extensive knowledge and experience with Windows Operating Systems
- Excellent knowledge and experience of User Provisioning (MS Active Directory / MS Exchange)
- Experience working in an ITIL based service delivery environment
- Excellent communication and presentation skills
**What Next**
If you experience any issues signing in or registering, please feel welcome to contact us - the People, Experience Team on (03) 9784 2700.
**Additional Requirements**
- Please refer to salary circular for HEALTH AND ALLIED SERVICES, MANAGERS AND ADMINISTRATIVE WORKERS (VICTORIAN PUBLIC SECTOR) (SINGLE INTEREST EMPLOYERS) ENTERPRISE AGREEMENT 2021-2025 for salary range. Sub-grading will be based on years of experience.
It is strongly recommended that individuals in this role remain up to date with their COVID-19 vaccinations.
**Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time.
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