Iot Test Analyst

**Who are we?**:
We’re here to leverage Iota’s unique position to accelerate innovation adoption in water and deliver impact in our community.

Iota is a wholly owned subsidiary of South East Water. Established to deliver impact outside of South East Water’s regulatory boundaries, Iota seeks to drive change in the water sector and help it respond to challenges such as climate change. Iota also commercialises game changing digital and circular economy technologies.

We believe great teams do great work. We are ambitious, we work hard and we back one another. We embrace diversity, we challenge ourselves and demand the best, because that’s what our colleagues, customers and communities deserve. We provide flexible opportunities to work, learn and grow, supporting, encouraging and inspiring you every day.

**The role**:
The responsibilities of this role encompass offering technical assistance for inquiries from sizable commercial and water utility customers. Additionally, the role involves overseeing service delivery management as an integral part of a managed IoT service provided to our customers.

Amongst other things, the role will have you build in-depth domain knowledge on IoT device logic, behaviour, and configuration across a suite of key device and platform offerings that Iota offer across various customer solution engagements.

**Who are you?**:
The IOT Test Analyst & Service Lead will bring or develop a strong background in testing across hardware and firmware. To be successful in this role, you will have:

- A tertiary degree in electrical/electronic/system engineering or related;
- Good knowledge of testing approaches for IT/IoT solutions and software; Experience in defining and executing test plans;
- Experience in embedded systems, cellular IoT communication devices and related protocols (IP based protocols as well as 4G, NB-IoT, LoRa and other LPWAN technologies); experience with diagnostic tools and packet analysis across the TCP/UDP IP Stack e.g. Wireshark;
- Product development experience desirable;
- Scripting knowledge desirable;
- Experience with data visualisation and reporting (e.g. XL, Power BI)
- Experience working in an Agile environment;
- Help desk experience using Jira or other ticket systems (appreciation of ITIL Service management principles highly desirable)
- Strong customer service focus
- Experience in presenting technical information and concepts to a wide range of external and internal audiences; Strong written and verbal communication skills; as well as exceptional analytical and problem solving skills.**What's in it for you?**:

- A commitment to work-life balance with truly flexible working arrangements, including hybrid working and leave purchasing.
- 14 weeks paid parental leave for all parents and paid super on unpaid parental leave
- A range of benefits, including free on-site parking and cultural leave.
- A great culture working in collaborative teams with strong work ethics.
- Career focused learning and development opportunities.
- The opportunity to be part of an organisation committed to environmental initiatives.
- Enjoy modern office facilities with panoramic beachfront views.

**We're for everyone**:
We do meaningful work, but how we do it is just as important. We’re here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all. We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work. But it’s our people’s collective ambition, authenticity and differences that bring our culture to life.

Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. Even though we’re all different, we still share a common goal to deliver healthy water for life.

**Keen to make an impact?**: