Client Support Coordinator

4 weeks ago

Sydney, New South Wales, Australia News Corp Australia Full time
Job Title: Client Support Coordinator

The Client Support Coordinator plays a vital role in assisting the sales teams in delivering revenue by providing comprehensive administrative support, ensuring smooth operations, and exceptional customer service delivery.

Key Responsibilities:
  • Process orders and coordinate media schedules to ensure timely and accurate execution of media campaigns.
  • Deliver successful client campaigns and facilitate administrative tasks to enhance efficiency.
  • Measure client satisfaction through feedback surveys, ratings, and testimonials.
  • Monitor response and resolution times to demonstrate proactive communication and problem-solving skills.
  • Assess order processing efficiency and accuracy, including order entry, confirmation, and tracking.
  • Track client retention rates and identify opportunities for improvement.
  • Ensure compliance with media schedules and placements for advertising campaigns.
  • Maintain accurate and complete data in the customer relationship management (CRM) system.
  • Complete administrative tasks and responsibilities in a timely and efficient manner.
  • Solicit feedback from the frontline sales team on the support provided.
Requirements:
  • Experience in providing administrative support to sales teams, preferably in a client-facing role.
  • Demonstrated experience in delivering exceptional customer service and support to clients.
  • Strong administrative skills, including organization, time management, and attention to detail.
  • Experience in using customer relationship management (CRM) systems, such as Salesforce.
  • Ability to generate reports, create presentations, and manage data in spreadsheet and presentation formats.
Benefits:
  • Access to publications and products from across the News Corp family.
  • Health and wellbeing support and facilities.
  • Time off options to support personal needs and moments that matter in life.
  • Development opportunities and recognition.
  • Financial wellbeing support.
  • Perks and discounts across a range of products and services.
  • Opportunities to make a difference to our communities.

We are Australia's number one and most influential media organisation, with more than 150 prestige brands across news, sport, and lifestyle. We are passionate, creative, and dynamic, offering a fast-paced environment that encourages individuals to take control of their future and challenge themselves in ever-changing fields.

We are committed to diversity, equity, and inclusion, and we encourage people of all ages, backgrounds, races, cultures, religions, sexual orientations, abilities, and gender identities to apply. If you require any accommodations or adjustments throughout the recruitment process, please feel free to let us know.

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