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Insurance Claims Administrator

1 month ago

Sydney, New South Wales, Australia Lotus People Full time

Company Overview

Lotus People is a leading global insurance company renowned for its innovative and dynamic approach to the insurance industry. The business offers incredible growth opportunities and a collaborative and empowering work environment.

Role Summary

We are seeking a dedicated Claims Coordinator to join the Sydney team on a 12-month fixed-term contract basis. With a competitive salary of $75k plus 11.5% superannuation and a 10% bonus, this position is ideal for a detail-oriented professional looking to make an impact in the insurance industry.

Key Responsibilities

  • Evaluate and interpret policy information to assess claim eligibility.
  • Ensure all claims are processed within the established service level agreements.
  • Coordinate with medical professionals and external providers to gather necessary documentation.
  • Communicate regularly with clients to update them on the status of their claims.
  • Handle the financial aspects of claims, including processing payments and ensuring accuracy.
  • Assist with internal claims processes and identify opportunities for improvement.
  • Perform general administrative tasks to support the team.

Requirements

  • Previous experience interpreting policy information to assess claim eligibility.
  • Experience working with a Claims Management System and processing payments.
  • Technical knowledge in policy application and claims administration.
  • Strong analytical, project support, and problem-solving skills.
  • Strong Excel skills.

Benefits

  • Hybrid working model: 3 days from home, 2 days in the office.
  • Discounted private health insurance and gym memberships.
  • Salary packaging and novated leasing options.
  • Peer-to-peer recognition programs.
  • Employee Assistance Program (EAP), ergonomic assessments, and weekly mindfulness sessions.
  • An extensive wellness and training calendar to ensure ongoing development.