Front Office Supervisor

7 days ago

Sydney, New South Wales, Australia Wyndham Destinations Full time

Unlock Your Potential as a Front Office Duty Manager

At Wyndham Destinations, we're passionate about delivering exceptional customer experiences. As a Front Office Duty Manager, you'll play a vital role in ensuring the smooth operation of our Reception desk, providing top-notch service to our guests, and leading a team to achieve high levels of customer satisfaction.

Key Responsibilities:

  • Manage the day-to-day operations of the Reception desk, including greeting and registering guests, providing information on local attractions, and resolving any issues that may arise.
  • Build, develop, and lead a team to promote high levels of customer service and achieve business objectives.
  • Collaborate with other departments to ensure seamless communication and efficient service delivery.
  • Monitor and analyze guest feedback to identify areas for improvement and implement changes to enhance the overall guest experience.

What We Offer:

  • A dynamic and supportive work environment that fosters growth and development.
  • A competitive salary and benefits package, including subsidized private health insurance and professional development funding.
  • The opportunity to work with a global company that values innovation and customer satisfaction.
  • A chance to build a career with a value-driven organization that promotes continual growth and development for its people.

Requirements:

  • Proven experience in a Front Office department at a supervisory level, either as a Team Leader, Shift Supervisor, or Duty Manager (3 years).
  • Knowledge of hotel property management systems, Opera preferred.
  • Excellent communication skills, written, verbal, and active listening.
  • Detail-focused with an organized approach and ability to multitask.
  • Positive attitude, vibrant, and passionate about delivering exceptional customer service and exceeding expectations.
  • Exceptional time management skills and the ability to work under pressure.
  • Strong negotiation and problem-solving skills.
  • Proficiency in using a computer and Microsoft Office applications.
  • Bookkeeping/finance experience is highly regarded.
  • Immaculate presentation and grooming standards.
  • Ability to work a flexible roster, including weekends and school and public holiday periods.
  • The capability to work in a fast-paced environment both as part of a team and autonomously.
  • Valid driver's license.

Why Choose Wyndham Destinations?

We're a global company that values innovation, customer satisfaction, and employee growth. Our mission is to put the world on vacation, and we're looking for talented individuals like you to join our team and help us achieve our goals.

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