Luxury Hotel Guest Services Director

1 week ago

Brisbane, Queensland, Australia beBeeGuestServices Full time $87,000 - $92,400
Key Responsibilities

The Guest Services Director will oversee the team to deliver exceptional, tailored service from arrival to departure.

They will manage VIP guest communications and experiences, resolve issues promptly, and collaborate with other departments for seamless operations.

Mentor team members, coordinate schedules, monitor key performance indicators, and identify opportunities for growth.

Ensure compliance with safety standards and support community and sustainability initiatives.

Stay informed about local offerings to provide personalized recommendations to guests.

What We Need From You
  • Outstanding communication and interpersonal skills with the ability to build genuine relationships with guests and colleagues.
  • Experience in guest services within a luxury hotel, strong leadership capabilities, and effective problem-solving.
  • Fluency in English, proficiency with hospitality systems, and flexibility to work varied shifts.
  • Degree or diploma in Hospitality Management or related field is highly desirable.

  • Guest Service Agent

    2 weeks ago

    Brisbane, Queensland, Australia The Constance Hotel Full time

    Be part of our fun, supportive teamCasual role - Flexible shifts and hoursCompetitive salary, excellent work conditions and employee discountsThe Constance is Brisbane's only street art Hotel.With 65 guest rooms, it offers unique and luxurious boutique experience for our guests.We are looking for a customer service star to join our Front Office team and...

  • Guest Service Agent

    2 weeks ago

    Brisbane, Queensland, Australia The Constance Hotel Full time

    Be part of our fun, supportive teamCasual role - Flexible shifts and hoursCompetitive salary, excellent work conditions and employee discountsThe Constance is Brisbane's only street art Hotel. With 65 guest rooms, it offers unique and luxurious boutique experience for our guests. We are looking for a customer service star to join our Front Office team and...

  • Luxury Hotel Ambassador

    2 weeks ago

    Brisbane, Queensland, Australia beBeeService Full time $63,000 - $87,000

    About the RoleAs a Luxury Hotel Ambassador, you will be the face of our hotel, delivering exceptional service to guests from check-in to departure.Your primary responsibility will be to engage with guests, handle their concerns, and provide recommendations about local attractions.We are seeking an individual who possesses excellent communication skills, both...

  • Luxury Hotel Ambassador

    1 week ago

    Brisbane, Queensland, Australia beBeeHospitality Full time $90,000 - $120,000

    Job OverviewWe are seeking a highly motivated and experienced Luxury Hotel Ambassador to join our team. In this role, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction is memorable and tailored to the individual's needs.About UsWe are a luxury hotel group dedicated to providing world-class service and...

  • Luxury Hotel Representative

    2 weeks ago

    Brisbane, Queensland, Australia beBeeAmbassador Full time $50,000 - $70,000

    Hotel Ambassador OpportunityAs a Hotel Ambassador, you will be the face of our hotel, creating exceptional guest experiences from arrival to departure and during their stay.You will engage with guests, providing recommendations and information about the city and its surroundings. Receiving guest vehicles and luggage is also part of your responsibilities,...

  • Luxury Hotel Porter

    2 weeks ago

    Brisbane, Queensland, Australia beBeePorter Full time $50,000 - $70,000

    About This RoleWe are seeking a skilled Porters and Overnight Porter to join our Concierge team at a luxury hotel. As part of this role, you will deliver exceptional guest experiences by providing warm welcomes, assisting with luggage, and offering tailored recommendations.Your Key ResponsibilitiesSupport guests with luggage, valet parking, and other needs...

  • Luxury Hotel Ambassador

    2 weeks ago

    Brisbane, Queensland, Australia beBeeGuestExperience Part time $45,000 - $65,000

    As a hospitality professional, you will play a pivotal role in delivering exceptional customer experiences within a luxury hotel setting. As the first point of contact for our guests, you will be responsible for creating a warm and welcoming atmosphere that sets the tone for their entire stay.Our Culture & Values- Deliver excellence through service- Embrace...

  • Hotel Guest Service Agent Treasury Hotel

    2 weeks ago

    Brisbane, Queensland, Australia The Star Entertainment Group Full time

    Are you our next rising star?Join our team as a Guest Service Agent at Treasury Hotel.Treasury Brisbane embodies the opulence of a five-star hotel, the allure of live entertainment, the elegance of exclusive fashion events, and the delight of unique dining experiences.The Guest Service Agent, reporting to the Front Office Manager, delivers outstanding...

  • Luxury Guest Experience Specialist

    1 week ago

    Brisbane, Queensland, Australia beBeeGuest Full time $60,000 - $80,000

    Unlock a world of luxury and excellence as our Guest Experience Agent.Job Description">Key Responsibilities:">">Provide exceptional food and beverage service to Club Millésime guests, ensuring a seamless experience from arrival.">Anticipate guest needs and offer tailored recommendations to create memorable, bespoke experiences.">Maintain clean and organised...

  • Guest Services Agent

    2 weeks ago

    Brisbane, Queensland, Australia Lancemore Hotel Group Full time

    **Be part of our fun, supportive team**:- ** Part-time or Casual role - you choose**:- ** Flexible shifts and hours**:- ** No Hotel experience required - just a great attitude**:- ** Competitive salary, excellent work conditions and employee discounts on Lancemore Group food, wine and accommodation.**Join Brisbane's only street art Hotel and deliver superior...