Guest Services Agent

1 week ago

Brisbane, Queensland, Australia Lancemore Hotel Group Full time

**Be part of our fun, supportive team**:

- ** Part-time or Casual role - you choose**:

- ** Flexible shifts and hours**:

- ** No Hotel experience required - just a great attitude**:

- ** Competitive salary, excellent work conditions and employee discounts on Lancemore Group food, wine and accommodation.**

Join Brisbane's only street art Hotel and deliver superior customer service at our Front Office desk to our guests throughout their stay.

**ABOUT THE ROLE**:

- Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
- Be an ambassador for the hotel, positively representing and promoting our boutique brand
- Ensure a smooth check in and out process for our guests utilising the Hotel's PMS system
- Answer and process reservation enquiries, make recommendations and upsell rooms according to availability
- Coordinate with other departments
- Answer and dispatch both incoming external and internal calls
- Maintain sufficient knowledge of all room rates and available packages
- Follow up on all guest requests and complaints
- Be a key part of the guest experience, interacting wherever and whenever possible

**ABOUT YOU**:

- Have a desire to genuinely help people
- Front Office/reservation experience preferred but not essential
- Success in a similar role preferred but not essential, we are employing on attitude not just experience
- Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
- An acute eye for detail and exceptional interactive social skills
- Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
- Commitment with flexibility to work mornings, evenings, overnights, weekends and public holidays
- Positive mindset and a can do attitude

**ABOUT US**:
**The Constance Hotel**:
Ideally situated in the heart of Fortitude Valley is Brisbane's only street art hotel, The Constance. This boutique hotel propels you into a realm of playful contrasts, where a sleek inner-city location fuses masterfully with an edgy design. Mixing striking artwork with suave finishes, The Constance features 65 boutique rooms, flexible meeting spaces, gym, and a rooftop bar.

**Why work for Lancemore Hotels?**

A pioneer in boutique hotels and conference facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch.
- We strive on constantly growing and seeking approaches to be better in everything.
- You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.

CLICK THE **'APPLY NOW**' BUTTON OR

**Our Values**

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

**Follow us on **LinkedIn

  • Guest Service Agent

    2 days ago

    Brisbane, Queensland, Australia Voyages Indigenous Tourism Australia Full time

    OverviewAyers Rock Resort is searching for a Guest Service Agent to live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks. We are seeking a customer focused and experienced guest service agent to welcome our guests and be part of our Front Office Team. This role will see you...

  • Guest Service Agent

    2 days ago

    Brisbane, Queensland, Australia Voyages Indigenous Tourism Australia Full time

    OverviewAyers Rock Resort is searching for a Guest Service Agent to live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks. We are seeking a customer focused and experienced guest service agent to welcome our guests and be part of our Front Office Team. This role will see you...

  • Guest Service Agent

    3 days ago

    Brisbane, Queensland, Australia Voyages Indigenous Tourism Australia Full time

    OverviewAn Epic Icon needs an Epic Team Ayers Rock Resort is searching for a Guest Service Agent to live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks. We are seeking a customer focused and experienced guest service agent to welcome our guests and be part of our Front...

  • Guest Service Agent

    3 days ago

    Brisbane, Queensland, Australia Voyages Indigenous Tourism Australia Full time

    OverviewAn Epic Icon needs an Epic Team Ayers Rock Resort is searching for a Guest Service Agent to live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks. We are seeking a customer focused and experienced guest service agent to welcome our guests and be part of our Front...

  • Guest Service Agent

    1 week ago

    Brisbane, Queensland, Australia View Brisbane Hotel Full time

    View Brisbane is located on the corner of Sir Kingsford Smith Drive and Hunt Street. The hotel has 90 guest rooms, Plates restaurants and Bar, Chester's Bar, and 6 meeting spaces that can cater up to 130 pax.View Brisbane is currently seeking a Full Time Guest Service Agent to be part of the Front Office Team**We are offering**:As part of our Front Office...

  • Guest Services Agent

    6 days ago

    Brisbane, Queensland, Australia Cllix Apartments And Hotels Full time

    Join to apply for the Guest Services Agent (GSA) - Casual role at CLLIX Apartments and Hotels.OverviewWe have an exciting opportunity for a versatile and talented Guest Services Agent to join the Arise Hotels & Apartments Teams.We are looking for an experienced and professional hotelier who has had previous experience working in Hotels & Resorts.Who We...

  • Guest Service Agent

    2 weeks ago

    Brisbane, Queensland, Australia Mantra Terrace Hotel Full time $45,000 - $60,000 per year

    Guest Service Agent (Full-Time)An exciting career opportunity is now available for multiple Guest Service Agents to be part of our restructured and re-energised Front Office team here at the Mantra Terrace Hotel in BrisbaneThe hotel is centrally located only a short distance from the Brisbane CBD; with everything a guest could want right on our doorstop....

  • Guest Services Agent

    3 days ago

    Brisbane, Queensland, Australia Riverside Hotel Full time

    **Amazing Guest Service Agents Needed**Are you ready to be part of our incredible team as our next Guests Service Agent / Front Desk Receptionist? We are on the lookout for AMAZING individuals who know how to provide superior customer service. If you are a vibrant, bubbly person with an eye for detail and a knack for teamwork (who likes to have a laugh with...

  • Guest Services Agent

    2 weeks ago

    Brisbane, Queensland, Australia CLLIX Apartments and Hotels Full time

    Join to apply for the Guest Services Agent (GSA) - Casual role at CLLIX Apartments and Hotels.OverviewWe have an exciting opportunity for a versatile and talented Guest Services Agent to join the Arise Hotels & Apartments Teams. We are looking for an experienced and professional hotelier who has had previous experience working in Hotels & Resorts.Who We...

  • Guest Services Agent

    2 weeks ago

    Brisbane, Queensland, Australia CLLIX Apartments and Hotels Full time

    Join to apply for the Guest Services Agent (GSA) - Casual role at CLLIX Apartments and Hotels.OverviewWe have an exciting opportunity for a versatile and talented Guest Services Agent to join the Arise Hotels & Apartments Teams. We are looking for an experienced and professional hotelier who has had previous experience working in Hotels & Resorts.Who We...