Hotel Reservation Manager

7 hours ago


Australia beBeereservation Full time $55,000 - $95,000

Hotel Reservation Agent Job Description

The Rooms department is seeking a highly motivated and organized individual to manage hotel room reservation requests.

Key Responsibilities:

  • Handle guest room reservation requests and provide hotel facility information.
  • Process room blocks, group rooming lists, and complete build/route details.
  • Manage prepayments, deposits, and valid stay-commission payments.
  • Follow up on open issues, respond to queries, and ensure positive closure.
  • Update notes, comments, and follow-up tasks.

Requirements:

  • Excellent typing skills.
  • Familiarity with hotel reservation systems.
  • Customer service experience preferred.
  • Strong communication skills with attention to detail.
  • Fluency in English and Spanish, with additional languages an asset.
  • Flexible schedule required with ability to work in other areas.
  • Pleasant attitude, excellent phone etiquette, high motivation, and efficient time management.

Benefits:

  • Competitive compensation package.
  • Opportunities for professional growth and development.


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