
Hotel Reservation Manager
7 hours ago
Hotel Reservation Agent Job Description
The Rooms department is seeking a highly motivated and organized individual to manage hotel room reservation requests.
Key Responsibilities:
- Handle guest room reservation requests and provide hotel facility information.
- Process room blocks, group rooming lists, and complete build/route details.
- Manage prepayments, deposits, and valid stay-commission payments.
- Follow up on open issues, respond to queries, and ensure positive closure.
- Update notes, comments, and follow-up tasks.
Requirements:
- Excellent typing skills.
- Familiarity with hotel reservation systems.
- Customer service experience preferred.
- Strong communication skills with attention to detail.
- Fluency in English and Spanish, with additional languages an asset.
- Flexible schedule required with ability to work in other areas.
- Pleasant attitude, excellent phone etiquette, high motivation, and efficient time management.
Benefits:
- Competitive compensation package.
- Opportunities for professional growth and development.
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