
Luxury Resort Reservation Manager
3 days ago
As a highly skilled reservations professional, you will play a crucial role in driving occupancy and revenue growth for our luxury resort.
Key Responsibilities:
- Manage the Reservations Department to optimize daily occupancy, average daily rate (ADR), and revenue per available room (RevPAR)
- Maximize booking inquiries and yield efficiency through effective conversion and turnaround of reservation enquiries
- Deliver exceptional guest experience while maintaining inventory balance and rate parity across channels
- Collaborate with the Revenue Management team to manage revenue systems and optimize pricing strategies
- Develop and implement strategic plans to drive business growth and improve team performance
To succeed in this role, you will need:
- Bachelor's or Master's degree in Hotel Management or Business Administration
- Three years' experience in Reservations or Front Office management in a luxury Resort or upper upscale hotel
- Proven ability to interact with guests, employees, and third parties in a professional manner
- Comprehensive understanding of hotel systems and revenue management principles
- Excellent mathematical skills, budgeting, profit/loss concepts, percentages, and variances
- Strong project management and stakeholder management skills
- Ability to work in a fast-paced environment with multiple priorities
We offer a range of benefits to support your personal and professional growth:
- Paid birthday leave
- Hotel perks like accommodation and food & beverage discounts
- Enhanced parental leave
- Flexible work options and proactive health days
- Lifelong development program and career milestone celebrations
- Transfer of entitlements as you move and grow with us
Join our dynamic team and take advantage of these opportunities to advance your career and enhance your wellbeing.
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