Customer Service Manager in Operations

3 weeks ago


Sydney, New South Wales, Australia Drakes Supermarkets Full time

Unlock Your Potential in a Thriving Retail Environment

At Drakes Supermarkets, we're on a mission to deliver exceptional customer experiences. As a Customer Service Manager in Training, you'll play a vital role in shaping our stores' service and product offerings to meet the unique needs of our local customers.

As part of our enthusiastic team, you'll be expected to demonstrate:

  1. Unwavering commitment to customer satisfaction
  2. Passion and enthusiasm, with a hands-on approach
  3. Excellent communication skills
  4. Front-end and POS knowledge is highly desirable
  5. Ability to collaborate with team members and management
  6. Strong leadership and delegation skills
  7. Ability to coach, train, and performance manage team members
  8. Commitment to work health and safety standards

To succeed in our organisation, you'll need to:

  1. Display a genuine passion for customer service
  2. Exhibit a positive 'can-do' attitude
  3. Effectively problem-solve
  4. Lead by example
  5. Motivate your team
  6. Communicate effectively with management, team members, and customers

Join us in creating a world-class shopping experience that exceeds our customers' expectations. If you're ready to take your career to the next level, we invite you to apply for this exciting opportunity.



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