Customer Service Operations Manager

1 week ago

Sydney, New South Wales, Australia Visy Full time

At Visy, we are committed to powering the circular economy and closing the loop between packaging, remanufacturing, and recycling. We believe in creating a sustainable future for our customers and communities.

As a Customer Service Operations Manager, you will play a critical role in ensuring exceptional service delivery to our customers. You will be responsible for receiving and processing orders in a timely and effective manner, maintaining timely and clear communication with customers, and answering customer and stakeholder enquiries (phone and email).

This is a full-time position based in our Smithfield site, reporting to the Customer Service Supervisor. You will work closely with our internal departments to ensure end-to-end service delivery to our customers.

The ideal candidate will have great communication skills, both verbal and written, and a high level of accuracy. They will be willing to learn with on-the-job training and have experience with Microsoft Office. A proactive approach to safety and environment management, as well as continuous improvement in World Class Manufacturing Standards, is also essential.

You will enjoy working in a fast-paced environment, prioritizing workload to meet deadlines and delight our customers. Basic stock management to fulfill agreed customer requirements and general administration duties within the department are also part of the role.

Facilitating team projects and contributing to sustainability initiatives that make a difference are key aspects of this position. You will be part of a supportive environment that values safety, respect, and collaboration.

We offer career growth opportunities within a large Australian organisation. Take advantage of further training and advancement within the company. Our company culture values diversity and inclusion, making us an equal opportunity employer.

Estimated Salary: AU$65,000 - AU$85,000 per annum, depending on experience.

Ready to make a difference? Apply now and be a key player in shaping our future.

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