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Freight Forwarder Customer Service Professional

1 month ago

Sydney, New South Wales, Australia People in Focus Full time

We are seeking an experienced Import Sea/Customs Operations professional to join our team at People in Focus.

Job Summary

This role is responsible for providing exceptional customer service and coordinating the movement of cargo from import sea vessels. The successful candidate will have experience working with CargoWise, Australian Freight Forwarders, and MS Office software.

Main Responsibilities:
  • Job registration and monitoring cargo availability and status
  • Sea cargo automation and underbond movement organization
  • Invoicing clients and overseas agents, as well as third-party billing
  • Movement tracking of transhipment cargo and collection/handover of delivery orders and EDOs
  • Transport coordination and liaison with shipping lines, freight forwarders, transport companies, overseas agents, customers, suppliers, and internal staff
Requirements:
  • Experience using CargoWise and import sea/customer service within an Australian Freight Forwarder
  • Computer literacy in MS Word and Excel
  • Outstanding customer service skills and excellent communication skills - written and oral
What We Offer:

We provide a supportive work environment and opportunities for skill development. If you are looking to enhance your career in logistics, we encourage you to apply.