Technical Service Partnerships Manager

2 weeks ago

Rhodes, New South Wales, Australia Nespresso Full time

Transforming Coffee Experiences with Technical Excellence

Nespresso is seeking a passionate and experienced Technical Lead to join our TQM team in Rhodes. As a key member of our team, you will play a pivotal role in driving technical success, optimizing service operations, and cultivating a culture of excellence in safety, food safety, and service quality.

Key Responsibilities:

  • Technical Service Partnerships: Enhance connectivity with our Technical Service Partners, fostering the growth of technical talent through continuous mentoring, training, and coaching initiatives.
  • Guidance and Support: Ensure adherence to Nestle Nespresso guidelines by Technical Service Partners, ensuring a clear understanding of technical priorities and fostering motivation for collaboration to support our business targets.
  • Performance Monitoring: Assist in setting targets and monitoring the performance of Technical Service Partners, implementing a structured approach for regular operations reviews with all Service Partners to assess performance, track progress, and provide feedback.
  • Safety and Quality: Collaborate closely with our SHEQ team to establish a safety culture at our Technical Service Partners' locations, driving awareness and improvements in O&HS and food safety.
  • Machine Launches: Plan and conduct annual ASC audits in collaboration with the SHEQ team, ensuring effective follow-up on corrective and improvement actions.
  • Technical Performance: Guide and support new machine launches during field testing and Early Detection & Early Resolution (EDER) phases, evaluating and providing feedback to the business on machine technical performance and serviceability.

What We Offer:

  • Respect and Recognition: With respect at our core, our employees have the space to be innovative and unique - all while working together as a vibrant and dynamic team.
  • Competitive Rewards: Monthly Nespresso credit, annual bonus incentive program, flexible working arrangements, exceptional training, and continuous personal development opportunities.
  • GreatNes Awards: Quarterly staff recognition through our GreatNes awards, celebrating individuality and uniqueness.

Join Nespresso and Elevate Your Career

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