Technical Service Lead

3 weeks ago

Rhodes, New South Wales, Australia Nespresso Full time

At Nespresso, we're seeking a highly skilled Technical Service Lead to join our TQM team in Rhodes. As a key member of our team, you'll play a pivotal role in driving technical success, optimizing service operations, and cultivating a culture of excellence in safety, food safety, and service quality.

Key Responsibilities:

  • Enhance connectivity with our Technical Service Partners and foster the growth of technical talent through continuous mentoring, training, and coaching initiatives
  • Ensure adherence to Nestle Nespresso guidelines by Technical Service Partners, ensuring a clear understanding of technical priorities and fostering motivation for collaboration to support our business targets
  • Assist in setting targets and monitoring the performance of Technical Service Partners. Implement a structured approach for regular operations reviews with all Service Partners to assess performance, track progress, and provide feedback
  • Collaborate closely with our SHEQ team to establish a safety culture at our Technical Service Partners' locations, driving awareness and improvements in O&HS and food safety
  • Plan and conduct annual ASC audits in collaboration with the SHEQ team, ensuring effective follow-up on corrective and improvement actions
  • Guide and support new machine launches during field testing and Early Detection & Early Resolution (EDER) phases. Evaluate and provide feedback to the business on machine technical performance and serviceability

What We Offer:

  • Monthly Nespresso credit to be used for our products and staff discounts across the Nespresso range
  • Annual bonus incentive program
  • Flexible working arrangements
  • Exceptional training and continuous personal Development opportunities
  • Quarterly staff recognition through our GreatNes awards

Join our team and be part of our mission to transform lives with every cup.

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