Coffee Industry Technical Expert

4 days ago

Rhodes, New South Wales, Australia Nespresso Full time

Transform lives with every cup of coffee at Nespresso, blending vibrant people and products to create careers that elevate coffee and your everyday.

We have an exciting opportunity for a passionate Tech Lead to join the Nespresso Technical Quality Management (TQM) team based in a strategic location.

We are looking for a passionate and experienced Tech Lead who will play a pivotal role in leading and guiding our Technical Service Partners throughout Australia and New Zealand.

Key responsibilities include:

  • Enhancing connectivity with our Technical Service Partners and fostering the growth of technical talent through continuous mentoring, training, and coaching initiatives
  • Ensuring adherence to Nestle Nespresso guidelines by Technical Service Partners, ensuring a clear understanding of technical priorities and fostering motivation for collaboration to support our business targets
  • Assisting in setting targets and monitoring the performance of Technical Service Partners. Implementing a structured approach for regular operations reviews with all Service Partners to assess performance, track progress, and provide feedback
  • Collaborating with our SHEQ team to establish a safety culture at our Technical Service Partners' locations, driving awareness and improvements in Occupational Health, Safety, and Environmental (O&HS) and food safety
  • Planning and conducting annual ASC audits in collaboration with the SHEQ team, ensuring effective follow-up on corrective and improvement actions
  • Guaranteeing and supporting new machine launches during field testing and Early Detection & Early Resolution (EDER) phases. Evaluating and providing feedback to the business on machine technical performance and serviceability

How you will be rewarded...

With respect at our core, our employees have the space to be innovative and unique - all while working together as a vibrant and dynamic team.

  • Monthly Nespresso credit to be used for our products and staff discounts across the Nespresso range
  • Annual bonus incentive program
  • Flexible working arrangements
  • Exceptional training and continuous personal Development opportunities
  • Quarterly staff recognition through our GreatNes awards

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