Account Performance Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $94,999 - $124,999

Job Title: Account Performance Specialist

About the Role:

We're seeking a seasoned account professional to manage client relationships, drive growth, and deliver exceptional customer experiences.

Responsibilities:

  • Manage portfolios of clients to ensure retention and satisfaction.
  • Build strong client relationships and anticipate their needs.
  • Develop and implement strategies to drive adoption and utilization of solutions.
  • Collaborate with sales and product teams for seamless onboarding and support.
  • Identify opportunities for upselling and cross-selling and partner with business development managers to close deals.
  • Monitor client health and proactively resolve issues.
  • Contribute insights to inform product development and innovation.

Requirements:

  • Proven experience in account management, customer success, or relationship management.
  • Background in financial services, risk assessment, or identity solutions is an asset.
  • Experience with software as a service (SaaS) technology and CRM tools.
  • Strong communication, presentation, and problem-solving skills.
  • A results-driven approach with a focus on teamwork and collaboration.
  • Experience working with cross-functional teams, including operations and product development.

What We Offer:

Our company values flexibility, wellbeing, and career development. We promote a healthy work-life balance and offer various wellbeing initiatives, shared parental leave, study assistance, and sabbaticals.

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