Sales Growth Specialist

2 weeks ago

City of Greater Geelong, Australia beBeeRelationships Full time $60,000 - $90,000
Job Overview

The Sales Support and Customer Success Manager plays a key role in driving sales growth and ensuring customer satisfaction.

  • Key objectives include driving sales growth through proactive communication, campaign reporting, and relationship building to boost retention and loyalty.

Responsibilities:

  • Support & Administration
    • Manage routine tasks for sales teams.
    • Support sales with order management, customer agreements, and reporting.
    • Create dashboards and reports to provide insights on sales performance, market trends, and new opportunities.
    • Maintain and develop Salesforce, ensuring data accuracy and providing training to new joiners.
    • Collaborate with internal teams to ensure smooth operations.
    • Prepare sales reports, contracts, and competitor analyses.
    • Handle client inquiries and ensure efficient communication.
  • Customer Success
    • Build strong relationships with key customers, understanding their goals and needs.
    • Proactively communicate to ensure they achieve desired outcomes.
    • Lead customer onboarding and training.
    • Deliver insightful post-campaign reports with actionable recommendations.
    • Identify and resolve customer issues to enhance satisfaction and reduce churn.
    • Promote new features and products to drive customer value.
    • Collaborate with internal teams to ensure a seamless customer journey.

Person Specification:

  • Essential:
    • Proven experience in sales support or customer success.
    • Strong Salesforce skills.
    • Excellent communication, organization, and reporting abilities.
    • Proficiency in MS Office (Word, Excel).
    • Ability to work independently and collaboratively.
  • Desirable:
    • B2B publishing experience.

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