Workplace Injury Claims Coordinator

18 hours ago

Melbourne, Victoria, Australia beBeeCare Full time $101,784 - $108,468
Job Title: Case Manager

About Us:

We're a leading workers' compensation and personal injury claims management business dedicated to helping people recover from injuries.

Our goal is to provide ongoing support during the return-to-work journey, ensuring individuals receive the care they need to regain their lives.

As a member of our diverse team based in Melbourne, you'll play a vital role in making a positive impact on someone's life every day.

The Opportunity:

As part of our team, you'll be responsible for managing complex claims where the focus is on return to work, liability decisions, and navigating pre-existing or secondary injuries.

This work is process-driven and suited to someone confident in making and communicating difficult decisions with empathy and clarity.

This will be a full-time, permanent position based in the Melbourne office with flexibility to work from home up to 3 days per week after training.

Key Responsibilities:
  • Provide timely and personal customer-focused service to injured workers and employers.
  • Proactively manage all aspects of a caseload of worker's compensation claims within legislative and compliance guidelines.
  • Deliver the desired customer experience to all stakeholders and manage end-to-end outcomes for a portfolio of cases.
  • Communicate accurate and complete information that is consistent and easy to understand, including options about any claim, entitlements, obligations, and responsibilities.
  • Conduct claims reviews, case conferences, or face-to-face meetings as required.
About You:
  • Previous experience working in a fast-paced, high-pressure environment with competing priorities such as customer service, medical reception, or call center.
  • Strong PC skills with the ability to quickly pick up new systems and processes.
  • Excellent communication skills with confidence to engage and influence various stakeholders.
  • Empathetic, resilient, and solutions-focused when managing complex or sensitive situations.
  • Proactive, self-motivated, and able to think creatively to overcome challenges.
  • High attention to detail with strong organisational and time management skills.
What We Offer:
  • A vibrant, collaborative, and innovative team culture.
  • Flexibility to work from home when fully trained in your role.
  • Access to a corporate wellbeing program with discounted health insurance and gym membership.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Company-wide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus superannuation.

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