AWS Cloud Support Specialist

4 weeks ago


Sydney, New South Wales, Australia Amazon Full time
About the Role

We are seeking a highly skilled AWS Cloud Support Specialist to join our team. As a key member of our AWS Incident Response team, you will be responsible for driving the resolution of large-scale customer-impacting issues. Your expertise in troubleshooting and debugging technical systems will be invaluable in identifying and resolving complex problems.

Key Responsibilities:

  • Drive the resolution of large-scale customer-impacting issues as part of a team rotation, including some weekends and holidays.
  • Identify and troubleshoot recurring platform issues and own projects to drive improvements.
  • Participate in Agile sprints to evolve business processes and technologies.
  • Create and review documentation; design new standard operating procedures.
  • Mentor peers in your areas of technical and operational strength.

About the Team

We value diverse experiences and encourage candidates from all backgrounds to apply. Our team is passionate about delivering exceptional customer experiences and is committed to fostering a culture of inclusion and respect.

Why Amazon?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, providing a robust suite of products and services to power businesses around the world.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development. Our inclusive team culture and commitment to diversity and inclusion make us an attractive employer for talented individuals from all backgrounds.



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