AWS Incident Response Support Engineer, Cloud Infrastructure Specialist

3 weeks ago

Sydney, New South Wales, Australia Amazon (AWS) Full time

This is a challenging role with Amazon (AWS) that involves working on the design, planning, delivery, and operation of all AWS global infrastructure. As a Support Engineer on the TechOps team, your mission is to reduce the duration, frequency, and impact of issues within the AWS and Amazon infrastructure. You will direct the resolution of high-visibility incidents by leading conference calls and teams across the globe. You will mentor others, helping them grow their incident management skills. You'll dig into data to identify trends, and will propose and drive projects so that the next event is shorter or avoided entirely. Your work will make an impact across all of AWS with executive-level visibility.

Key Responsibilities:

  • Drive the resolution of large-scale customer-impacting issues as part of a team rotation, including some weekends and holidays.
  • Identify and troubleshoot recurring platform issues and own projects to drive improvements.
  • Participate in Agile sprints to evolve business processes and technologies.
  • Create and review documentation; design new standard operating procedures.
  • Mentor peers in your areas of technical and operational strength.

About the Team:

At Amazon (AWS), we value diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

What We Offer:

  • Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
  • Mentorship & Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
  • Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.

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