Cloud Support Specialist

3 weeks ago

Sydney, New South Wales, Australia Amazon (AWS) Full time

About the Role

We are seeking a highly skilled Cloud Support Engineer to join our team at Amazon (AWS). As a Cloud Support Engineer, you will be responsible for providing exceptional customer support and technical expertise to our clients. You will work closely with our development teams to resolve complex technical issues and provide tailored solutions to our customers.

Key Responsibilities

  • Provide technical support and guidance to customers via phone, email, and web/live chat
  • Apply advanced troubleshooting techniques to resolve complex technical issues
  • Collaborate with development teams to reproduce and resolve customer issues
  • Develop and present training to internal teams and customers
  • Participate in new hiring, process improvement, and strategic initiatives

About the Team

Our team is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector. We value innovation and recognize that sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our Auckland or Wellington Amazon offices.

What We Offer

  • Opportunities for career growth and advancement
  • Training programs to develop skills required for success
  • Flexible work arrangements, including hybrid work model
  • Opportunities to work with a diverse and inclusive team

Requirements

  • Exposure to streaming technologies (Kafka, Kinesis, Rabbit MQ)
  • Log analysis and general troubleshooting understanding on Elastic Stack (Elastic, Logstash, Beats, Kibana, Fluentd etc) and knowledge on Opensearch APIs
  • Experience in Business Analytics application, support, and troubleshooting concepts
  • Experience with System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory)
  • Experience with Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)
  • Experience with Apache Flink, Apache Spark

Preferred Qualifications

  • Experience in a customer support environment
  • Experience analyzing, troubleshooting, and providing solutions to technical issues
  • Understanding of Cloud Computing concepts
  • Experience scripting or developing in at least one of the following languages: Python, R, Ruby, GO, Java, .NET (C#), JavaScript
  • Good understanding of distributed systems
  • Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer)

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