IT Support Specialist

1 week ago


Brisbane, Queensland, Australia Vero Insurance Full time
About the Role

We are seeking a highly skilled and experienced IT Support Specialist to join our team at Vero Insurance. As an IT Support Specialist, you will be responsible for providing technical support to our employees and customers, ensuring that they have a seamless and efficient experience with our technology systems.

Key Responsibilities
  • Provide technical support to employees and customers via phone, email, and in-person
  • Troubleshoot and resolve technical issues with desktops, laptops, mobile devices, and other technology systems
  • Install, configure, and maintain software and hardware systems
  • Collaborate with the IT team to identify and resolve technical issues
  • Develop and maintain knowledge bases and self-service articles to support continuous improvement
Requirements
  • 1 year minimum experience in a first or second-level IT support role
  • Demonstrated customer service skills with a strong focus on the customer
  • Experience supporting mid to executive-level customers
  • Qualification in Information Technology (desirable)
  • Demonstrate in-depth knowledge of desktop, mobility, and peripheral technologies
  • High level of oral and written communication skills
  • Experience supporting meeting room and VC technology
  • A good understanding of infrastructure platforms and technologies
  • Strong technical background with high-level troubleshooting skills
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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