IT Support Specialist

1 week ago


Brisbane, Queensland, Australia Turner & Townsend Full time
Job Summary

We are seeking a highly skilled and experienced IT Support Specialist to join our team at Turner & Townsend. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our employees, ensuring that our IT systems and infrastructure are running smoothly and efficiently.

Key Responsibilities
  • IT Help Desk Support: Provide technical support and assistance to employees via phone, email, and in-person, resolving hardware and software issues in a timely and professional manner.
  • IT Infrastructure Management: Oversee the day-to-day running of our IT servers and systems, ensuring they are working effectively and efficiently.
  • Call Logging and Management: Manage and track IT-related calls and issues, ensuring that all incidents are resolved in a timely and professional manner.
  • IT System Management: Manage and maintain our IT system, including the Service Request Database (Help Desk).
  • Collaboration with IT Team: Work closely with other members of the IT team to support and develop our IT services.
  • Technical Standards and Strategy: Assist in the development of technical standards and the delivery of our IT strategy.
  • Change Management: Participate in the change management process, including planning, impact analysis, and remedial actions.
  • Backup and Asset Management: Monitor daily backups and manage our asset database and software register.
  • Business Liaison: Liaise with the business, building positive working relationships and ensuring that IT services meet business needs.
Requirements
  • Qualifications: Professionally qualified in a relevant field.
  • Experience: At least 18 months of hands-on, remote, and telephone support experience.
  • Technical Skills: Experience with CITRIX and/or SQL Servers, server set-up, and desktop applications (e.g. MS Office, Project, Visio, etc.).
  • Soft Skills: Strong customer focus, good interpersonal skills, and ability to communicate technical information in a clear and non-technical language.
About Us

Turner & Townsend is a leading professional services company that provides a great place to work, where each person has the opportunity and voice to affect change. We promote a healthy, productive, and flexible working environment that respects work-life balance. We are an equal opportunity employer and celebrate diversity, committed to creating an inclusive environment for all employees.



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