IT Support Specialist

5 days ago

Brisbane, Queensland, Australia Turner & Townsend Full time

About Turner & Townsend

We're a leading professional services company specializing in programme management, project management, cost management, and consulting across the property, infrastructure, and natural resources sectors.

Our team is passionate about delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.

Job Summary

We're seeking an IT Support Specialist to join our team in Brisbane. As an IT Support Specialist, you will be responsible for providing all levels of IT help-desk support, ranging from user admin tasks to setting up and installing IT equipment at new office locations across the business.

Key Responsibilities

  • Provide IT help-desk support to users, including setting up new users, password resets, and troubleshooting IT issues.
  • Oversee the day-to-day running of all IT servers and systems to ensure they are working effectively.
  • Call logging and management, including regular liaison with IT hardware maintenance providers.
  • Manage the IT System – Service Request Database (Help Desk).
  • Work with other members of Group IT to support and develop the Group's IT services.
  • Assist in the development of technical standards and the delivery of the IT strategy.
  • Participate in change management processes, including management of the entire lifecycle from planning to remedial actions.
  • Monitor daily backups, manage asset databases, and software registers.
  • Liaise with the business to build positive working relationships.
  • Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals.

Requirements

  • Professionally qualified in a relevant field.
  • Experience of CITRIX and/or SQL Servers is advantageous.
  • Previous experience of working in a project environment, with active involvement within project life-cycle.
  • Basic understanding of managing asset databases and software registers.
  • All-round IT support specialist with at least 18 months of hands-on, remote, and telephone support.
  • Min-12 months hands-on experience on LAN and/or WAN.
  • Experience supporting a wide range of desktop applications (e.g. MS Office, Project, Visio, etc).
  • Experience of server set-up to include Windows 2003/07 is required.
  • Min of 12 months experience with Lotus Notes on a client and server environment, to include day-to-day support, server admin skills, and replication tasks.
  • Strongly customer-focused and confident individual with good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language.
  • Analytically minded, able to break down and understand information.

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