Technical Support Specialist

1 week ago

Brisbane, Queensland, Australia beBeeTechnical Full time $70,000 - $120,000
Technical Support Specialist

We are seeking a proactive and detail-oriented technical support specialist to provide front-line technical assistance to our systems.

Key Responsibilities:

  • Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, printers, and peripheral equipment by applying strong analytical skills and methodical approach.
  • Configure and maintain user accounts, permissions, and passwords in accordance with security protocols to ensure data integrity and confidentiality.
  • Support the deployment of new equipment and systems across the organisation, ensuring seamless integration and minimal disruption.
  • Document support requests, issues, and resolutions using a ticketing system to track progress and improve efficiency.
  • Maintain asset registers for IT hardware and software to facilitate inventory management and optimise resource allocation.
  • Provide basic training and guidance to staff on the use of technical systems, promoting self-sufficiency and productivity.
  • Escalate complex issues to senior technical staff or external providers when necessary, ensuring prompt resolution and minimising downtime.

Requirements:

  • Certificate IV or higher in Information Technology or a related field, demonstrating a solid foundation in technical principles and practices.
  • At least one year of experience in an IT support or helpdesk environment, providing valuable hands-on knowledge and expertise.
  • Strong problem-solving skills, combined with effective communication and interpersonal skills, to interact with diverse stakeholders and teams.
  • Proficient knowledge of Windows operating systems, Microsoft 365 applications, and basic networking concepts, including network architecture and protocol suites.
  • Familiarity with remote desktop tools and ticketing systems, enabling efficient remote support and issue tracking.
  • Ability to prioritise tasks, manage time effectively, and adapt to changing circumstances, ensuring timely delivery of high-quality results.

Desirable:

  • Experience with Active Directory, Group Policy, or cloud platforms, enhancing technical capabilities and versatility.
  • ITIL Foundation certification or similar recognition, signifying a commitment to service management best practices and excellence.

  • Technical Support Specialist

    1 week ago

    Brisbane, Queensland, Australia beBeeSupport Full time $60,000 - $92,500

    Job Title:Technical Support SpecialistJob Description:We are seeking an experienced and highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering exceptional customer service and providing timely solutions to technical issues.The ideal candidate will have a strong background in IT...

  • Technical Support Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeTechnical Full time $80,000 - $110,000

    Job Title: Technical Support SpecialistThis role is for a skilled technical professional to join our team in Brisbane or Newcastle. As an Applications Specialist, you will play a crucial role in delivering high-level technical support, driving cutting-edge product development, and ensuring customer-centric solutions that consistently exceed...

  • Technical Support Specialist

    7 days ago

    Brisbane, Queensland, Australia beBeeSupport Full time $90,000 - $110,000

    Technical Support SpecialistJoin our team as a Technical Support Specialist where you will be responsible for providing technical support to end-users. Your primary focus will be on troubleshooting and resolving hardware and software issues.Minimum 2 years experience in a corporate environmentITIL v3 MCITP/MCTS and/or relevant technical qualifications highly...

  • Technical Support Specialist

    5 days ago

    Brisbane, Queensland, Australia beBeeFieldService Full time $60,000 - $80,000

    Technical Support SpecialistJob Summary:We are seeking a skilled and experienced Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance to clients across various sites.Key Responsibilities:Provide software and hardware support for equipment maintenance, including...

  • Technical Support Specialist

    7 days ago

    Brisbane, Queensland, Australia beBeeSupport Full time $64,000 - $88,000

    Job Title:Technical Support SpecialistAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support group, you will provide technical assistance to internal and external stakeholders through various channels.This role requires strong hands-on hardware support and deep software troubleshooting...

  • IT Technical Support Specialist

    7 days ago

    Brisbane, Queensland, Australia beBeeTechnical Full time $80,000 - $120,000

    Technical Specialist - IT SolutionsAs a skilled Technical Specialist, you will be the primary point of contact for internal and external stakeholders seeking technical assistance with IT-related issues. This role requires a unique blend of technical expertise and interpersonal skills to provide top-notch support across various platforms.Key...

  • Technical Support Specialist

    7 days ago

    Brisbane, Queensland, Australia beBeeSupport Full time $100,000 - $140,000

    Technical Support SpecialistAs a Technical Support Specialist, you will play a key role in providing exceptional customer service and technical support to our clients. Your primary responsibility will be to troubleshoot and resolve technical issues related to our equipment and software.The ideal candidate will have previous experience in customer-facing...

  • Technical Support Specialist

    1 week ago

    Brisbane, Queensland, Australia beBeeSupport Full time $55,000 - $60,000

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. As the first point of contact for clients experiencing technical issues, you will provide timely and effective support across a range of hardware, software, and network systems.About the RoleThe successful candidate will work closely with internal teams to...

  • Technical Support Specialist

    1 week ago

    Brisbane, Queensland, Australia beBeeSupport Full time $32,000 - $40,000

    Job Title: Technical Support SpecialistDescription:We are seeking a skilled and dedicated individual to provide exceptional technical support and customer service for our organization. As a Technical Support Specialist, you will be responsible for resolving technical issues, responding to customer inquiries, and maintaining positive relationships with...

  • Technical Support Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCustomerSupport Full time $90,000 - $110,000

    Technical Support Specialist">We are seeking a skilled Technical Support Specialist to provide exceptional service to our customers. As a key member of our customer-facing support team, you will be responsible for delivering high-quality technical support and maintenance services.">Key Responsibilities:Provide technical advice on maintenance, installation,...