Customer Experience Specialist

4 weeks ago

South Melbourne, Victoria, Australia CreativeCubes Full time
About The Company

CreativeCubes.Co is a coworking company that converts buildings into collaborative communities with culture, workspaces & services, providing a platform for diverse industries to build their business.

As a critical member of our team, you will play a pivotal role in creating authentic connections with our guests, whether they are here for a day or a lifetime. Your focus will be on building a feel-good community, fostering rapport, and significantly impacting someone's day through a single interaction.

Working closely with the space manager, you will be instrumental in ensuring the smooth running of the space and delivering a seamless experience for our members. Your agility and adaptability will enable you to make a space look great, whether it's managing printer trays or hosting community drinks to create networking opportunities for members.

You will have an innate ability to collaborate with the broader team to create an exceptional experience. Key responsibilities will include:

About The Role:
  • Coordination of event space and clients before the event.
  • Logistics of the setup and pack down of the event space.
  • On-the-day emergency venue support to further help Supervisor/customer service onsite.
  • Connecting and booking internal vendors for the event/relevant space.
  • Liaising with and connecting external vendors to the appropriate space.
  • Lining up Landlord requirements with each event requirement.
  • Coordinating/briefing HT if the event is during business hours to assist with the smooth running of the event.
  • Coordinating/briefing with T+G for venue supervisors, catering, coffees/stations, etc.
  • Venue setup and specific event details relating to this.
  • Event clients only really start focusing on planning their event in the last week - understanding the client's vision from a venue perspective and liaising with the event host before the event in preparation for their occurrence (catering, T+G, etc.).
  • Pre-event onboarding and subsequent tours post-sale.
  • Event feedback post-event.

Desired Attributes:

  • A customer-focused approach.
  • Takes direction well and is a team player.
  • An ability to influence via solid relationships across a wide range of stakeholders.
  • Dedicated leadership experience.
  • Ability to think differently about a client experience and always want to deliver the best service.
  • Has proven experience in a customer experience role, or events role.
  • Ability to navigate complex customer requests and assist with communicating clearly to the onsite team.
  • The agile mindset with adaptable communication skills.

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