Customer Service Representative Healthcare Territory

2 days ago


Eagle Farm, Queensland, Australia NPA WorldWide Full time
Job Opportunity: Sales Support Consultant

Are you passionate about delivering exceptional customer service in a dynamic and supportive environment? Do you thrive in a fast-paced role where no two days are the same?

We are seeking an experienced Sales Support Consultant to join our Brisbane office, working closely with external sales representatives to drive growth in Far North Queensland. As a key member of our team, you will play a vital role in maintaining strong client connections and providing essential equipment and solutions to the healthcare sector.

About the Role:
This is an excellent opportunity to contribute to a dedicated team and advance your career in a family-owned business that values professional development and career progression. You will work within a collaborative environment, alongside 6 external sales reps and 3 support staff, contributing to a supportive and knowledgeable team. Key responsibilities include:
  • • Implementing visit plans, coordinating appointments, and following up on all customer interactions for the Far North Queensland territory;
       • Serving as the primary internal contact, managing inquiries, and communicating promotions across accounts;
       • Offering product expertise and solutions, handling trial bookings, and ensuring thorough follow-up on all customer interactions;
       • Working collaboratively with the team to achieve sales goals and provide exceptional customer service.

Essential Requirements:
To be successful in this role, you will possess:
  • • Solid experience in sales or customer relations roles, with a proven track record of exceeding customer service expectations;
       • Proficiency in MS Office and ERP systems, with strong problem-solving, organisational, and interpersonal skills;
       • Ability to obtain a Police Check, NDIS Worker Screening Check, and have a valid driver's license;
       • Enthusiasm about healthcare, customer focus, reliability, and solutions-oriented mindset;
       • Strong communication, professionalism, and adaptability.

What We Offer:
We are committed to providing a competitive salary, new bonus structure launching early 2024, and opportunities for professional development and career progression. As part of our team, you will enjoy a supportive and engaging work environment, passionate people, and the chance to make a real difference in healthcare.

Salary Information:
The estimated annual salary for this role is $80,000 - $90,000 AUD, based on location and industry standards.

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