Customer Experience Ambassador

4 days ago


Eagle Farm, Queensland, Australia Alpha Car Hire Full time

Alpha Car Hire, one of the largest independent car hire providers in Australia, is seeking a Customer Experience Representative to join our team in Brisbane.

About Us

We have been established since 2006 and offer a wide range of quality vehicles at affordable rates across our five locations nationwide. Our high-performing management team ensures a sustainable transformation towards delivering exceptional customer experiences.

Salary and Benefits

The successful candidate will be rewarded with hourly award rates per applicable award classifications, starting at approximately $25 per hour, plus eligibility for the monthly reward scheme and superannuation according to the Super Guarantee.

Job Description

This role involves attending to customers' hire vehicle requirements, ensuring they receive quality service and an experience they would repeat, share, or recommend. The available positions will be worked in accordance with a seven-day rotating roster and require working within the branch operating hours of Monday to Friday 7am to 9pm, Saturday to Sunday 7am to 7pm.

Your key responsibilities include:

  • Providing outstanding customer service by understanding and anticipating their needs
  • Opening and closing rental agreements
  • Selling additional over-the-counter rental products
  • Managing reservations
  • Conditioning returned vehicles
  • Checking for and recording vehicle damage
  • Movement of vehicles on and offsite for refuelling, maintenance, repairs, delivery to customers or other locations
  • Occasional cleaning and presenting passenger and commercial vehicles
Requirements

To be successful in this role, you should possess:

  • Excellent communication skills and a positive 'Can do' attitude
  • Strong customer service skills
  • Strong problem-solving and complaint handling skills
  • Ability to work both unsupervised and within a team
  • Ability to multi-task and highly organised with strong attention to detail
  • A full and current relevant State driver's licence
  • Willingsness to travel and work between locations
About You

We are looking for someone who shares our values and can commit to delivering exceptional customer experiences. If you're a team player with a passion for providing outstanding service, we encourage you to apply.



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