Customer Success Manager

4 days ago


Eagle Farm, Queensland, Australia Wabtec Full time

At Wabtec Corporation, we're pushing the boundaries of innovation in the rail industry. We're committed to delivering exceptional performance and progress for our customers worldwide.

Key Responsibilities:
  • Manage customer support post system installation, ensuring timely resolution and transparent communication of progress.
  • Monitor open support cases to guarantee efficient issue resolution.
  • Liaise with the sales department to drive business growth and increase sales.
  • Analyze customer needs and suggest upgrades or additional features to meet their requirements.
  • Develop and implement best practices to improve service delivery.

You'll be working closely with our team to deliver outstanding results, providing a world-class experience for our customers. If you're passionate about driving excellence and making a lasting impact, this is an exciting opportunity to join us.

About You:
  • Bachelor's degree from an accredited university or college (or equivalent trade qualification or experience).
  • Experience in a similar position with a focus on customer service.
  • Exceptional commercial skills and experience in management, delivery, and growth of Service Level Agreements.
  • Strong people management skills, with demonstrated experience in developing/coaching team members.
  • Excellent oral and written communication skills, with a high level of attention to detail.
  • A results-oriented, customer-first attitude.
  • Flexible work hours to accommodate varying time zones.
  • A current driver's license is required.

We offer a competitive remuneration package, including permanent full-time employment, rewards and recognition program, discounted health insurance, novated leasing, lifestyle discounts, and access to our Employee Assistance Program.



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