Customer Experience Lead

10 hours ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $60,000 - $75,000
Job Title:

Customer Service Manager

">Key Responsibilities:
  • Manage overdue accounts, cancellations, and enquiries, meeting company targets
  • Supervise the Reception team, providing training and ongoing support for new employees
  • Rostering of Reception team, working with Retail Manager to ensure adequate staff are working at critical times to provide ultimate customer service
  • Work with Reception team to meet and exceed customer service targets and other KPIs
  • Utilize computer and software systems to look up member details, create access key tags, process purchases, and assist members with bookings
  • Maintain venue cleanliness, ensuring reception/café area are always neat and tidy
  • Follow directions, prioritize, and complete tasks in a timely manner
Requirements:
  • 3+ years previous customer service supervisory experience with excellent communication skills
  • Financially driven with natural drive to achieve individual targets and team goals
  • Experience in a KPI-driven environment
  • Ability to build rapport with people from varied walks of life and desire to help people succeed in their goals
  • The ability to solve problems and overcome obstacles
  • Outstanding communication abilities - able to listen, understand, empathize, and influence others
  • Customer-focused with desire to achieve exceptional customer outcomes
  • Ability to be role model and live by health values and behaviors, while being passionate about gym brand
  • 'Can do' attitude with thirst for learning and ambition for growth
  • A passion for health and fitness and eagerness to work in the industry
  • Be reliable, proactive, punctual, professional, and well-presented
  • Show initiative, highly motivated, and adaptable team player with ability to multitask
  • Computer literacy and ability to learn new systems
  • Communicate and uphold policies and procedures of the business to customers and staff
  • Hold current First Aid and CPR Certificates (or willing to attain)
  • Have flexibility to work hours suitable for operations of a gym (shift schedules are provided in advance)

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